Roto Rooter Plumbing & Drain Services

We had a leak and my insurance company recommend this company. Steve came over and advised me that it would be more cost-effective to handle the repair directly rather than filing a claim. He brought in another individual to review my insurance policy and suggested that the insurance company would take more money and a deductible. Consequently, I opted to pay for the repair directly to root-rooter. However, once Steve commenced the work, he exploited the situation, claiming it was a larger job than initially estimated. He arranged to return the following day, insisting I contact the city to shut off the water supply. Throughout the process, he coerced me into addressing various supposed "issues" throughout the house. In total he took 2 days to fix a job that should take no more than an hour. A job that would have cost me $300, ended up costing me $2100, plus the city water shut-off.

In a particularly alarming move, he deliberately cut the pipe to the dishwasher, leading to flooding when we started to use it. Water came flooding into my cabinet! Despite the fact that we had used the dishwasher for years with no issue, he insisted it was a pre-existing issue, and that we were the ones being untruthful. He then demanded additional time and money to rectify the problem. Feeling unsettled and kind of scared by his behaviour, I asked him to leave my premises.

Subsequently, a different plumber I had brought over before to get a quote confirmed that shutting off the water supply was unnecessary, as I had done so previously, and the job was initially expected to be minor. This experience with the company resulted in significant financial losses and unnecessary stress. Moreover, the flooding has led to a persistent mould odour that continues to worsen. Because he cut the pipe connecting the dishwasher, we have not been able to use our dishwasher and instead do our dishes by hand. I have been traumatized by this experience, and as a woman, I now have serious fears around tradesmen. I strongly advise you to checkout all of the reviews for this company before going ahead, especially the negative ones.

We called on your company last Saturday to assist in correcting a kitchen sink drainage problem. Your man, Richard, did a very good job in correcting the problem. He was courteous, detailed and explanatory in how he was handling the situation. He also did a nice clean-up of the work areas when he was finished. I would not hesitate to call on your company, or reccommend them, if there was a need in the future.

After trying several other sources and non of them successful, finally someone came along and was able to solve my problem of an unaccessible blocked main line. God bless Michael.. He will absolutely be the first number I will call in the future.

My advice to anyone considering using this plumbing service is to avoid it at all cost. I called them to clear a blockage in the kitchen drain of my condo because the sink was backing up black sludge. The roto-rooter plumber arrived and tried to get a snake into the p-trap below the sink, but too much water leaked out when he tried this. After a three hour service call ($330), he fiddled around and didn't accomplish anything. He then said he's have to come back the next day and have the building manager tell the other units to stop using their water before proceeding. After wasting so much money already, I decided to go with a different plumbing company the next day. The new plumber arrived, put a snake through the sink hole, and after a 30 min service call, the blockage was cleared. At this point, the p-trap could be opened without any leakage. I spoke with the Roto-rooter manager (Brian) to complain, and request some kind of refund for the poor service. He was rude, unprofessional and in the end, actually hung up on me. So, I did not get any form of refund at all. I would recommend going elsewhere for plumbing services.

I called roto rooter extremely upset and unhappy with the service I received from another company (after many rebooks and much time off work I was extremely frustrated!!) I finally got a technician who wanted to charge me $600!!! so I called roto rooter, I got a wonderful young lady on the phone who helped me out by getting me in the same day, this technician was on time, the girls in the office gave me a quick heads up call to make sure I was ready for him (and believe me I was more then ready!!) He arrived gave me a reasonable quote of $240 and began the work, after my sink was cleared he cleaned up and left my home cleaner then it was when he arrived! Bernie Thank you dear I appreciate you for your kind manner and your prompt friendly service!