La Z Boy Furniture Galleries

This furniture store on the Queensway has very poor customer service. The staff requires training in returning calls from clients and contacting them when there is a delay in their order.
I ordered furniture at this store at the end of February. Despite being told I would receive the delivery in 8 to 10 weeks, the furniture arrived 13 weeks later. The chair was damaged and they indicated they would reorder it. I received the replacement chair on November 9th - more than 8 months later! I would have purchased furniture elsewhere had I known it would take this long to receive it. My problem with this store is the number of calls I had to make to inquire about the status of the chair that went unacknowledged and unreturned. I think the staff takes their cue from the store manager Marisa - she made the sale in the first place - but then took no interest in assuring that the delivery was made. I had to resort to going in to the store in person to actually speak to her and later, when I still received no answers to my calls after another missed deadline, to state that I would be contacting head office if she did not respond. I will not return to this store that is sorely lacking in customer service. It is a case of making the sale and then forgetting about the customer.