Thank you for the review Mark.We are happy that you are satisfied with the job has been done. We appreciate the business of great clients like you and thank you for choosing New Look Windows and Doors.
Replaced all windows in a detached house
Hi Andrew,
According to our records and e-mails, the first time you contacted us was on February 3, 2019.
At this time, you mentioned that drops of water were coming into your house through the window due to what you described as "leaky flashing". We sent our installation supervisor to inspect this issue right away, and found out that all the sealing is perfect and there are no problems with the flashing of the window.
On July 25, 2019, you sent us an email saying "The window which was dripping last winter has not dripped again. I have checked the gutter and everything looks good... I think the window was not sealed properly... Please take advantage of the good weather and re-seal this window."
In the middle of August, we came again to see the window. We went to the roof to take a look at the window, as well as inside the house to check the insulation by taking off the casing and the window was insulated perfectly. We took pictures and videos of what we did and sent everything over to you.
Even after this, you still did not want to believe that there were, in fact, no problems with the insulation, and you said "I am sure it will drip again if the temperature changes from freezing to above freezing quickly."
We have a very professional team of installers who have been working with our company for the past 10 years, and we have a very good reputation with over 300 reviews and 3 time Best Business winners on HomeStars. We respond to any and every service call in the same manner, as we did with your case, so you were never "bugging" us. We were in touch with you and trying our best to help you during these past 7 months; this can be seen in our e-mail conversations.
We also did full-house jobs for 2 of your neighbors on your street and a job for a friend of yours who was referred to us by you; all of which have had no issues.
Unfortunately a bad review is not going to address the issues. We're doing everything we can to make you happy as a customer. However, if you still do not trust our word and would like to investigate this further, we suggest that you hire a home inspector to take a look at the insulation and installation of the window.
If the home inspector finds an issue with the insulation, we will do everything according to the inspector's suggestions, free of charge.
Best Regards,
New Look Team
Thank you Justin for the kind words. We look forward to working with you in the near future.
Hi Sumintra,
Thank you for your review, we are happy to here you enjoyed your experience with us. Enjoy you new doors. Thank you for choosing New Look windows and doors
Hi Harry,
Thank you for your feedback. Happy to hear you are pleased with your new windows. We look forward to working with you on your next project. Thank you for choosing New Look windows and doors.
Thank you Barbara for your review . We appreciate your business and thank you for choosing New Look.
Installed new windows, front and back doors as well as storm doors.
Hi Donald,
Thanks for the glowing review.We're happy to hear that you are satisfied with our service and our team. Customer satisfaction and service is what we're all about.Enjoy your new windows and doors.
Thank you very much for such a great review! Our goal is to make our clients happy. Enjoy the new windows!
Thank you for choosing New Look Windows and Doors.
Hi Ben,
Thanks for the great review. I'm happy to hear that you are satisfied with our service and our team. Customer satisfaction and service is what we're all about.Enjoy your new windows.
It's always a pleasure to receive great customer feedback. We're happy that you had a great experience with our company.
Thanks for choosing New look windows and doors
Customer satisfaction is one of our top priorities as New Look Windows & Doors. Our products are creative, top notch and always manufactured, assembled and set up by experienced workers. Top quality replacement vinyl windows, energy saving insulated steel doors, aluminum windows and vinyl patio doors, entrance doors, storm doors and porch enclosures are only a few of the products we offer, at a fair and competitive price range.
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Did you know vinyl windows are currently the most popular types of windows all over Canada? This is only because they’re immune to rust, corrosion and almost every type of physical damage (chipping, peeling), which could only mean they’re built to last. The investment will pay off in your energy bill savings, as vinyl windows provide perfect insulation, preventing heat loss. Just to prove you we’re very confident about the quality of our products, every New Look window and door comes with a lifetime warranty that’s also transferable!
New Look windows are equipped with Energy Advantage Low E Glass, which consists of sealed glass chambers filled with inert gas (we use Argon) for more efficient thermal insulation. That way, you could save up to 30% (or even more) of your energy bills a year! New Look windows & Doors will turn your home into an exotic retreat from the frightful winter weather, and will keep the chilly air conditioning breeze inside during hot summer afternoons
