Alex came by our home to have a look at the existing installation. After verifying the dimensions and conditions he gave us a quote. This visit was important for us since our townhome is 30+years old and I wasn't sure how the end product would look (i.e. will there be gaps? how clean the install will appear, duration of install, etc.). Alex took the time to explain everything and check the feasibility of installation. Two weeks after the quote was issued, we had an install date scheduled for the weekend. The guys placed a cover to protect my carpet and floor where they needed to walk with shoes on. Although some protective cover was laid, my living area did still get a little dirty from the dust at time of removing the existing patio door. This is normal and can't be helped. The guys cleaned what they can at the end of the job. New Look took care of everything from removal of existing door, disposal of existing door, delivery, install, and clean-up. The quality of installation appears to be well done. Overall, the install took about 4 hours. Alex takes the time to provide a personalized service, which I think sets him apart from his competitors. I'm satisfied with their work and would definitely return to Alex for future improvements.