I was extremely disappointed with the service I received from Trillium and would NOT recommend them. I moved a one bedroom condo from Toronto to Calgary. When I received the goods, my fireplace was damaged and there were many boxes missing, as well as a night stand which has been in my family for 30 years. I filed for reimbursment a month ago and have not been reimbursed, nor have any of my goods been located.
Also, I ended up paying much more than anticipated because they claimed my shipment was 2400 hundred lbs- this with the ONLY large piece of furniture being a fireplace (no bed, table, couch, etc).
- Approximate cost of services:
- $1,800.00
- Company Response
Dear Heather, Trillium Moving would like to thank you for moving with us across the country. We appreciate and value your business. We also know that we are not perfect, and that things may go wrong during a long distance move, but we always stand by our customers and offer a fair resolution. We are here to address your concerns and offer fair resolution. We have been trying to contact you via email and phone to speak to you further about this and offer a fair resolution to your claim and any other issues that you may have had during your move. However, we have not been able to reach you.
We would really appreciate it if you could contact our office and one of our management staff would be happy to help you.
We look forward to hearing from you.Trillium Moving and Storage Services Inc.