STAY AWAY FROM THIS COMPANY!! The only reason I went with them was because our regular movers were not able to accommodate our moving date but I regret every moment of that decision. We had a very small apartment move and from other estimates we got, it was going to run under $1000 and those who went by weight all gave and estimate of around 2000 lbs. Even Trillium movers gave us the same weight estimate when they came to pick up the load. We did not take out their ridiculously overpriced insurance because it was a small load. Most moving companies offered a blanket coverage of $20,000 for free. Due to the apartment not being ready to move into on the scheduled moving date, we had to reschedule the moving date and were offered up to five weeks of storage for free which we have an email stating this. Once the apartment was ready, we rescheduled the move and we got a call from their office to tell us what the amount of the move was going to be. Not only was I shocked but even the lady who was taking care of this move also expressed her shock at what she read to us as being the weight of our load. It was close to 4000 lbs. A far cry from the estimated 2000 lbs. which their own mover himself estimated. I expressed my disbelief several times but not once was offered a verification of the weight which Lisa, the claims manager, said I would have received if I had any doubt. She can go back and listen to the phone conversation to verify that there was never an offer to reweigh. Not once when I addressed this issue many times to Lisa did she ever address it. I even invited her over to see for herself that it was impossible and this small move could have weighed close to 4000 lbs. She not once took me up on that offer.
When we got our goods moved, so many of the things were damaged. When I told Lisa about this there was never an apology offered. Her comeback was that we never took out insurance with them. I told her that this damage was caused by carelessness and not something insurance needed to be taken out for. Isn't the whole premise of your company is to provide quality of care in moving clients goods? Isn't that also what you build your reputation on? Obviously Trillium doesn't because even after the fact, Lisa's main objective was to still try to sell me their insurance. Not once did she stand behind anything her own staff said to me. As a matter of fact when I again brought up the fact that their own mover estimated the load to be around 2000 lbs., her comeback was that he was not a weigh scale. Wow, what about something called on the job expertise.
We did get some money back for the damaged goods but no where near what it will cost to replace or repair them and nothing was ever offered to compensate for the overcharge of the major weight discrepency. Lisa did not want to address this because she knew it would not come out in her favour. If you read some of the other unhappy clients, you will see that they also had weight concerns. I was not familiar with the protocol and did not know that I could have had them reweigh it at from what I read from previous reviews, at a cost of $200. But as Lisa herself said to me, if I felt any concern, they themselves would have offered to do this, which they did not.
Let me do anyone reading this review a favour and tell you to go elsewhere. This is the most unprofessional company I have ever dealt with and Lisa is the most unreasonable, unprofessional person I have ever dealt with. She is not out to give you satisfaction in the resolution of any problems. Her only concern is to hold on to your money. I give this company a big, fat 0.
- Approximate cost of services:
- $3,000.00