I was doing a small move but a large distance. 24 boxes (one bedroom apartment, no furniture) from Montreal to Vancouver. Trillium (Victoria being my contact) was able to accommodate the move in short order, though their time of arrival went from 11 pm to 3 am without any notice. Upon arrival, and the only reason they get even one star, the unloaders were marvellous. After I had paid for the move before all the boxes were in my new apartment and was told I had 10 days to inform them of any issues. I noticed right away that 3 items were missing, which is greater than 10% of my shipment. I contacted them right away (within the hour) and was just told to wait to see if they are found, due to the large distance my items went through a couple different warehouses and could be in any of them. So I checked in regularly about the status, continuously (with fairly quick replies) told that "they will contact me if they find them". Note that on the boxes I received some of the shipping tags were missing, and they did not ask me for any identifying information, though I volunteered that after I was continuously getting no updates. Two months later, I still have not received my missing items and only then got informed that the "10 day claim" process involved more than just informing them, despite me asking for details early on. Now I don't expect to ever see my property again, and sure they will lose any loophole to not be required to compensate me for it. Would never recommend to anyone.
- Approximate cost of services:
- $1,200.00