Home Pro Electric

On Fri. Feb. 21, heavy ice on our roof slid onto ice-filled gutters and the force of it tore away the hydro meter, wiring, eaves troughs, soffit and fascia all along the entire side of our house. City crew told us we needed an ESA-approved electrician before they could replace the meter. We called four other companies who basically told us "we're booked full - have a nice day" and didn't seem to care at all about the terrible situation we were in. When we saw the Home-Pro ad in the Yellow Pages, it gave a lot of helpful information and stressed customer service as No.1, no matter what the job. We were answered quickly and courteously by someone who understood right away what we needed and had contacted field staff while still on the phone with us. He promised they would come within an hour and they did. Ted and Jason explained exactly what had to be done in clear language and didn't dumb us down. They gave us good solid advice and the company's "Straightforward Pricing" invoice system was easy to follow. They stayed at our home until the city hydro crew had returned with a replacement meter and reconnected us at the pole. All the time they were at our home, they treated us as if we were the most important clients in the universe. Next time we need skilled electrical work done, emergency or not, we will call Home-Pro. Their great attitude turned a terrible experience into a good one. We had power back 5 hours and 59 minutes after the ice-slide incident.