Pauline Finch from Waterloo

On Fri. Feb. 21, heavy ice on our roof slid onto ice-filled gutters and the force of it tore away the hydro meter, wiring, eaves troughs, soffit and fascia all along the entire side of our house. City crew told us we needed an ESA-approved electrician before they could replace the meter. We called four other companies who basically told us "we're booked full - have a nice day" and didn't seem to care at all about the terrible situation we were in. When we saw the Home-Pro ad in the Yellow Pages, it gave a lot of helpful information and stressed customer service as No.1, no matter what the job. We were answered quickly and courteously by someone who understood right away what we needed and had contacted field staff while still on the phone with us. He promised they would come within an hour and they did. Ted and Jason explained exactly what had to be done in clear language and didn't dumb us down. They gave us good solid advice and the company's "Straightforward Pricing" invoice system was easy to follow. They stayed at our home until the city hydro crew had returned with a replacement meter and reconnected us at the pole. All the time they were at our home, they treated us as if we were the most important clients in the universe. Next time we need skilled electrical work done, emergency or not, we will call Home-Pro. Their great attitude turned a terrible experience into a good one. We had power back 5 hours and 59 minutes after the ice-slide incident.

Recently (mid-November 2012) we had to quickly face the fact that our heating system (25+ years old) would not make it through another winter, even a mild one. Delta was previously recommended for servicing and we really liked the positive and competent attitude of their staff. When we had a consultation about the most practical and affordable system for our home, all of our questions and concerns were really heard and understood; there was no aggressive sales-pitch, no "dumbing down" and no pressure to sign onto anything before we felt comfortable. The actual installation was expertly and tidily done, with a great deal of attention to detail and outstanding concern for not overly interrupting our routine (I work from home). As the installation proceeded, Delta staff were always helpful in explaining what was being done, why and how. When our home's construction presented a couple of logistical problems that took extra time, they took it all in stride. There was always positive attitude and professionalism in every step of the process. I feel confident that Delta will continue to look after us as customers in the coming years. Our new system (Lennox) makes us feel very secure and comfortable.