Review of: J C Appliance Ltd - 2150 Steeles Ave W, Concord, ON
I went in to pick up my Hoover cordless vacuum, and brought another 2 cordless hoovers that need repair
The owner didn’t know yet that I was also there to pick up 1. And instead of being happy for business being brought to her, she looked at me with a rude face and asked what the issue was. I told her that one had the wheels broken and the other one was not working. Then she asked where I was using them. (While holding a detective face) I told her that I use them at my home and that I have 1 on each floor. She immediately jumped into conclusions and said: no, I think you are using these commercially.
At that point I took my vacuums back closer to me, emptied my pockets to show her I did not have the original receipts for them, and that I was going to pay out of my own pocket to get them fixed.
Maybe there is some manufacturer policy that do not allow people to claim warranty on the Hoover’s if it’s being used commercially. Which I AM NOT. I have no idea if there is a difference from commercial or residential warranty claims and I don’t care if there is, . because… I am not a commercial customer, i do not own a cleaning business.. I just like my home clean and to make cleaning easy I have 1 on each floor
You should not be judging people like that. You are not the Vacuum cop.
Plus.. Took 1 month to replace the wheels on my Hoover vacuum and I had to follow up twice. (I wasn’t even stressing about this)
Blame on this is actually on Hoovers that has access to all the bad review this and some other service center stores have and don’t do anything about it.
Upset customers should also log their complaints in Hoover’s Twitter, Facebook and customer support page so see if they step up their game.
- Approximate cost of services:
- $0.00