Mac Kay Heating And Cooling

Heating & Air Conditioning
St. Catharines ON L2R
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Heating & Air Conditioning
Mac Kay Heating And Cooling
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91%

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Reviews by rating (past 12 months)

Reviews for Mac Kay Heating And Cooling

Average customer rating:
9.5 10 (185 reviews)

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Private User
Private User
Private User reviews St. Catharines, ON
0/10

Way too expensive and Over Charge for Parts

Had Service and replaced Condensate pump they charged $411 + Tx for a $50 to $72 actiual price of pump. Spoke with them and they privided lame and baseless excuses of US vs CA pricing etc

Approximate cost of services:
$802.00
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Private User
Private User
Private User reviews St. Catharines, ON
0/10

Ductless A/C

Customer service was terrible.

Find another repair person/ company.

Unnecessary costs. I wish I never called.

Approximate cost of services:
$400.00
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Company Response

Hello, I do not like the sound of this. We have done many service repairs for many customers and none have expressed this type of response. Please call my office to let us know your unhappy with something and we can address this immediately to rectify the problem.

happy customer in Vineland
happy customer in Vineland
1 review Lincoln, ON
10/10

furnace repair

The furnace in an elderly friend's home chose to fail Monday night. Monday morning she called for service and was told they were extremely busy and they would get there as soon as possible. By early afternoon Dave came, diagnosed and did a temporary repair until she could decide whether to replace a 25 year old motor or the entire furnace.
She decided to go with just the motor. The furnace was a brand they don't typically deal with. They were able to source a motor that was supposed to take 2 days to arrive.
The motor in fact arrived in one day and was installed that same day.
Not only was service prompt but they kept me informed every step of the way in regards to when received, approximate time window Dave would be there to install it, to 1/2 hour notice of when Dave would actually arrive.
Furnace is back up and running and a very relieve customer and friend of the customer.

Approximate cost of services:
$1,500.00
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NOTL Customer in Niagara-on-the-Lake
NOTL Customer in Niagara-on-the-Lake
1 review Niagara On The Lake, ON
10/10

Installed New Trane Air Conditioner

MacKay installed our 2nd furnace back in 2010 and we called them for installation or our replacement Air Condition in June of 2017.
They had the best price in Niagara (on Trane Units) and were able install the unit within 7 days of ordering.

Technicians got the job done within 6 hours and displayed high level of workmanship. We had an issue with the circuit breaker tripping, but again they came back at 7 pm to fix the problem and returned as agreed about 4 weeks later to extend the electrical cable to the unit. Again top notch service and we would call on them again.

Approximate cost of services:
$5,500.00
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ghost-orchid
ghost-orchid
5 reviews St. Catharines, ON
10/10

Furnace retrofit and cleaning; gas hookup

MacKay converted our propane furnace back to natural gas when no one else would, and also hooked up the house to natural gas. Technician was very personable and displayed high level of workmanship, would call on again.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Cam M in Welland
Cam M in Welland
1 review Welland, ON
10/10

Satisfied with new A/C install

We obtained several quotes on a new air conditioning unit. Although MacKay wasn't the lowest price, we felt they would provide the best service. The salesman that visited the house seemed very knowledgeable and was very easy to contact for some follow up questions before we committed. Although there were some issues related to the install date due to a supply issue, the installation went well. The technicians protected the floor through the house with mats and did a good job. We're happy with the unit and the installation and would recommend MacKay Heating and Cooling.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Great Job in St. Catharines
Great Job in St. Catharines
1 review St. Catharines, ON
10/10

Furnace & Air conditioner replacement

Fred the estimator was thorough and helped me configure a system that was right for our house. The installers were very neat and professional - arrived when promised, took care to protect our floors, carpets and stairs, and were not disruptive. The installation went very smoothly, and exceeded my expectations.

Approximate cost of services:
$9,600.00
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Rippedoff in St. Catharines
Rippedoff in St. Catharines
1 review St. Catharines, ON
0/10

Hot water on demand

This unit came with a 10 year warranty
After 8 years of issues with this unit.Mackay decided that they would not
Fulfill their warranty
Says the company has gone bankrupt and they won't honour the warranty.
Mackay heating has left us with 2 years with no warranty
Please be careful this company is not reputable

Approximate cost of services:
$5,000.00
0 of 1 people found this review helpful.
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Company Response

we found the customer and issue has been resolved. We have provided the customer with a 2 year labour warranty to cover what the manufacturer reneged on, thank you Jamie Blom

Cathy in St. Catharines
Cathy in St. Catharines
1 review St. Catharines, ON
10/10

Replace furnace

I would definitely recommend MacKay Heating & Cooling. The service technician was good in trouble shooting our problem. The sales rep was experienced and answered all of our questions. The installation of our new furnace was completed as scheduled with no issues.

Approximate cost of services:
$4,300.00
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Company Response

Thank you from all of us at Mackay Heating and Cooling. We pride ourselves on our long standing relationships with each other !!! We have worked as a family , together for years!!! There is no turn over at the company. We stay together!! we know how each works, we know we are all pure motive , and we are leaving a legacy, not just installing equipment or servicing it!!!!! Proud to have each of our sales experts, be fully qualified, senior,master with years of installation and service work under their own belts!!! we believe that once you have an expert do the quote, it goes uphill from there!!!!!!!!! Each of our sales, is our finest Journeymen first. Then, our entire work family is fully dedicated, take amazing pride in their part of the process!!!!!!! Thank you for your kind words, and taking the time to write about us on HomeStars. so appreciated.!!!!

Home Stars has been notified....and we are looking to resolve this. I can promise all warranties are honoured fully, by our own FAMILY backed owned and operated company. This is not something our team feels good about moving into Thanksgiving. Our work is our honour. Please contact me at 905 6988 1849 Mackay Heating and Cooling

Private User
Private User
Private User reviews Niagara Falls, ON
10/10

A/C replacement

Well, as things go, Mackay was a pleasant experience. My A/C went at the end of July and I had several companies look at it and only Mackay gave me choices - Leave it and just use the circulation fan, fix it, or replace it (with a written proposal having 6 choices starting at very basic option). I choose a mid range option and they installed it within days (not a week or weeks) Woo Hoo! The sales rep was knowledgeable and the tech took the time to make sure I was happy - very patient and informative. I now have a 10 year warranty for parts and labour with a company I trust - as I said earlier it was a pleasant experience.

Approximate cost of services:
$3,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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Heating and Cooling Service and Installation
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