We hired the Deck Guys to build our deck in Richmond Hill - a really big investment for us. The deck turned out beautifully - it is lovely.
1. The process - somewhat challenging, as multiple calls had to be made to check if the project was on schedule. The project was delayed and ended up taking over three weeks to complete, however part of that was due to weather conditions.
2. The product - the deck itself is beautiful. The workmanship is great and it is the best looking deck on the block.
3. The aftermath - the yard was left quite a mess, with chunks of concrete everywhere and the dirt from digging up the ground to put the posts matted on the grass, killing it. The deck has been finished for over a week and the area still not cleaned up. I have a one year old daughter who wants to enjoy the yard with the new deck, however it is not safe. I have been told that clean up will happen, however has not yet - over a week since the deck was finished. This is unfortunate, as the deck is very beautiful - however clean up and maintenance of the home owners yard is an integral part of a professional job.
Overall, I am happy with the final product, however going forward, as a business, I would suggest prompt follow up and leaving the area clean and free of debris - this is the finishing touch and impacts on the overall impression made.
- Approximate cost of services:
- $17,000.00
- Company Response
I am sorry we left a bad taste in your mouth,,,,i believe i did talk to you and indicated that thru some lack of communication your yard did not get cleaned up as quick as possible, I though the cleanup crew was already there i believe the day you called they came either that day or the day after.
Again I apologize and We are very glad you are happy with the deck. We rarely have have a complaint about the quality of the deck.