Distinct Heating & Cooling

I live in an older home that has inherent issues with distributing heat. I had multiple companies in to quote the work. Most would offer half-cocked solutions without taking the time to fully understand the issues. Nate blew me away with his attention to detail. The sale was finalized by his prompt replies to questions and concerns. Icing on the cake was the quality work that Distinct did. An added bonus was how attentive and responsive Nate and Distinct are when I called in 1.5 years after the install for questions on servicing and warranty.

We had used another vendor to maintain our two furnaces with humidifiers and called them out when the blower stopped working on one unit. They immediately gave us the number for Distinct Heating and Cooling and didn't even charge us for the service call since they were not comfortable working on our York units. Distinct was at our house within hours, identified the problem quickly and went back to their shop for the needed part. We were up and running that afternoon, including having their awesome tech install a new thermostat for us "since he was here". One thing to note, the technician offered two solutions; one more comprehensive and expensive that would possibly extend the life and one less extensive but would get the unit working again. We appreciated the honesty and recommendations. Well deserved reputation for quality work, especially on York products.

I first met Nate when he dealt with an air conditioning issue in my previous home . I was impressed by his knowledge and enthusiasm and his ability to solve the problem inexpensively. Since then, I've used Distinct several times: for furnace repair in the last home and an air conditioning installation in my new home today. He provided a reasonable quote last fall for the installation. As usual the appointment was confirmed, the techs showed up on time and the whole job was completed in a timely manner with no mess. They answered all my questions and worked to successfully solve a persisting whine from the basement ducts that had been there since possession. Distinct are not the cheapest on the market but I believe you get all that you pay for and more, peace of mind being uppermost. I wouldn't use anyone else for any HVAC requirements.

We needed to replace our furnaces and our hot water heater. Our house is a little bit older and due to various basement renos over the years and the placement of our garage, patio and deck outside we knew it was going to be a challenge to organize the new equipment inside and get it properly vented outside. Distinct was able to work through all of the issues in a professional and systematic manner and as a result our mechanical room is now organized in a cleaner and more logical way, and the venting outside is straightforward and looks tidy. Distinct also optimized the setup of our existing air conditioner and humidifier to work with the new equipment. Everyone at Distinct was professional and easy to work with. We are pleased with the whole process and the end product.

I met Nate at the Calgary Home & Garden show. Immediately I was impressed by his enthusiasm, knowledge & personality. I asked him for a quote, he called me immediately following the show & set up an appointment to come out to my house. He provided me the quote & options for other services, which we took advantage of. On the day of install his team showed up ON TIME & were very professional.

To this day NONE of the other firms that I requested a quote from have even called me to follow up! Nate you have tapped a market with your timely call backs & on time service, congratulations!!

Scott & Jan

DISTINCT HEATING
I believe that it is important to share positive or negative information about contractors that do work for you as it tends to benefit all consumers and forces contractors to work to a higher standard in quality workmanship, products, customer service and ethics. Companies like Distinct HVAC need to be recognized for their efforts in these areas and great work in the community.

After talking to several HVAC companies, there left no doubt that I should go with Distinct HVAC. From the initial meeting with Nate right through to the actual install and clean-up what I got was nothing short of phenomenal! Satisfied beyond expectations. I myself am considered to be a very particular consumer that asks for a lot of details (I have a technical background). Some would say I am very fussy. I just believe in getting the best value possible for the money I spend (not necessarily the cheapest). Before the actual install, I did call Nate numerous times to get clarification on every detail. Distinct HVAC were not the cheapest, but I just believed are among the best, if not the best in Calgary. Nate is very knowledgeable (as are the people working for him). He is quite capable of going into every technical detail and aspect if one wanted that kind of thing. We were looking to replace our 15 year old mid efficiency furnace with something a little better. Nate was not the least bit pushy and was perfectly willing to install what I was originally looking at, but after having all the details explained (pros/cons, cost/benefit etc.), I decided to go for the best high-end furnace that he recommended for what I wanted to achieve. I also got a replacement for the A/C coil in the furnace to match with the furnace because it was never done right. It was originally installed by one of the biggest, recognized HVAC companies in Calgary). I told Nate, that I wanted to also upgrade my thermostat to something better even though I already had an electronic programmable Honeywell. He suggested something that I did not know about (not Nest). He is personally familiar with the thermostat he suggested and had me go out and buy it myself to save money (even though he sold and installed a much more expensive professional grade Honeywell). It’s quite obvious that he is extremely honest and ethical and actually does believe in quality of product, workmanship and customer service. I also had them install my new thermostat and set everything up. Nate, as well as his crew, Landon (and I believe Ed) that did the work at my place were thoroughly professional, friendly and great to work with. They were very respectful and paid attention to detail and left everything very clean. Final invoice was exactly the same as quote even though the actual install was extremely challenging. Offered to pay more but was declined by Nate. I knew how difficult the install was. This is honesty and ethics!

Anyone who sees the installation will immediately see that the workmanship and quality of the install is superior. Many features of the installation go beyond the basic minimum requirements.
The entire heating and humidifier system (have not had a chance to test the A/C yet) works perfectly and is very balanced and comfortable throughout the house. I hardly hear it running unless I go to the furnace room and it continuously maintains a very comfortable level in the whole house. It seems to hardly be running and I’m sure will definitely translate into significant heating/cooling savings. I am recommending everyone I know to get an estimate and talk to Nate if you are in the market for anything HVAC related. You won’t regret it. There is a reason why these guys are rated so highly and have great reviews on Homestars and the Better Business Bureau A+ rating.
Note: I don't know Distinct HVAC or Nate from the past before this experience with them.

Sam Y.
Calgary

I have the utmost pleasure to recommend Distinct Heating + Cooling as they exceeded all of our expectations. From the start, Nate willingly shared his extensive expertise and knowledge while thoroughly answering all our questions. While in the beginning our research was based more on price ( we got more than one quote), but after our quote discussion it was clear that Distinct was the one to go with for numerous reasons:
* products came with excellent warranty
* Distinct supports warranty with yearly maintenance
* only installs York brand therefore high expertise in this product
* provided solutions to a complicated install and made it work

As for the install, the technicians were on time, courteous and a pleasure to have in our home. They were respectful, kept work area clean and had a strong work ethic ( long install - took 10 hours).
After install was complete, the technicians provided training on our new Ecobee thermostat and made sure we knew how to work this device.

Finally, Nate booked a follow-up appointment to go over the install and answer any further questions we had. He sincerely cares about customer service and is always asking how they can improve. For a such major purchase, I felt very comfortable and had no reservations or concerns.

It was all the little things that sets this company apart from the rest. For example, they sent us a message before their arrival that included a picture of the technician who would be installing our furnace. Distinct has truly earned their 10 star rating.

Renters complained furnace was not responsive. Contacted Distinct Heating and Cooling and spoke with Nate (owner?). He was a pleasure to deal with from start to finish. Ed was the assigned furnace technician and he was not only courteous but also very knowledgable. Overall I was impressed with this company's communication and professionalism; so much that I am getting them to come in to give me a quote to replace the furnace in my own home. I highly recommend contacting Distinct Heating and Cooling if you have any furnace issues.

Job well done, on budget, on time . Removing old furnace and intalling new one with humidifier and state-of-the art termostat . Plolite and friendly staff. Really professional. I reccomend!