Serenity Decks

Built the deck and stairs 3 months ago on 2 of my properties but i still have no railings or answers since. They piece meal the jobs out and now have no subtrade for my glass railings, no one has answer or calls you back, bad business practises.

We hired Serenity Decks on a recommendation from our landscaper who we love. Sadly it was a very costly mistake.

We engaged their services for a perimeter fence, Thermory Ash deck and Pergola.

When the wood arrived for the deck it was not the material we had selected or he had quoted on. Even his installers were upset as the new material was not the same thickness and they had already done the foundation. This has created sunken areas and trip hazards around our pool coping as it is not flush. Furthermore the quality is not the same as he had assured me it would be. This material is supposed to be warrantied for 25-30 years and it has not even lasted 6 moths without cupping and cracking. They also had not secured any of the boarder boards so those are lifting.

The pergola supports were not sufficient in strength to take the weight and have cracked and now the structure is leaning.

We had tried for months to get this looked after and after several texts/emails and phone messages Richard finally came by and said he would send someone by to fix this. Months later, and after several more messages, emails, etc. no-one has shown up or returned any calls to schedule the work. Very unprofessional.

I wish I had read the reviews here prior as quite a few reiterate the lack of responsiveness from them.
I am left having to take further action and hope this review helps other homeowners avoid the costly mistake we made. Our project was just over $40,000.00 and we cannot afford to have it all re-done properly.

I would also like to add that he always bragged about other projects and made it seem like he was doing us a favour. When you spend that kind of money with a company you would expect better customer service and at the very least honour your workmanship and return phone calls.

I had a deck built 3 years ago. Richard promised the deck "would outlast me". The initial build of the deck seemed well done and I was pleased with it. However, that same summer, 3 boards in my deck came loose. Serenity decks was not very responsive. It took until the following summer for them to repair the deck. They fixed the loose boards, and several months later they cracked loose again. I called back and late that summer, a different technicians came and did the same work. Again, the boards broke off shortly after the work was done. Now, 3 years into ownership of this deck, I still have the same loose boards, and the front facing panels are also coming loose and will eventually fall off. I'm very disappointed in the overall workmanship and responsiveness of this business and would certainly not recommend them.

I couldn't be more happy with our new deck. The owner of Serenity Decks, Richard, really knows his stuff. He and his team have been both professional and very efficient. In my opinion, they are extremely skilled craftsmen. Prices are reasonable as well.

I recommend their services to anyone looking for an honest deck contractor without hesitation.

When I was getting an estimate for the job, the owner responded to my calls. Once I made final payment, he ignored my calls and emails. I had a question about what to do about external plugs for the lights in the winter. After only 8 months, a pole has cracked and the owner is ignoring my calls/emails. It is very important to provide after-service, not just to get the job.

Richard, Jim and the rest of the crew did a great job our deck. We love it. We also would hire them again. They fielded all questions with patience and understanding. Finished the project in a timely manner and also recommended things we can do to enhance our experience on the new deck.

Serenity decks did a great job. There was a great attention to detail. The pvc deck will last a long time and is maintenance free.
Richard and the crew were very good and knowledgeable. I highly recommend them.