Roofing Repair (Bathroom Vent)
Amazing customer service, workmanship and competitive price.
I had contacted well over 10 companies through homestars. A few people got back to me and long story short, they had either ridiculous pricing and/or gave me attitude before even meeting me (apparently this is a busy period for roofers).
Edward, was absolutely wonderful. He called me directly and was super quick to come check my issue (even though he was busy) and gave me an honest price . Within a week he scheduled a time and a date and even called me before his arrival to ensure I was home. I am a super picky customer and do thorough research, I have never given any company 10/10 but seriously Eclipse Roofers are so professional and great to deal with.
During the job he kept me in the loop non stop, with pictures and even advice on other parts of my roof. He was not trying to sell me on any extra service but was truly giving me FYI, since I had loads of questions. It took him a bit longer to complete the job due to unexpected problems under my roof. I felt so bad it took up his evening and so I was opened to him charging me more for his trouble. He insisted no though.
A few days later he sent me pictures and a receipt. He even just did a follow up to make sure I recevied everything. Its been a few rainy days since his repair, and there are absolutely no issues.
Overall I would say stop going to those big boxed roofer companies and trust a genuine local Roofing Company like Eclipse. They go above and beyond!
To future c
- Approximate cost of services:
- $800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you very much for your thorough review. We are very happy that you chose us for the job,and that you are pleased with our work. We are committed to provide top notch service, even if it means we have to go out of our way to keep our customers happy. We stride to keep our customers informed about every detail in the process so that in the end there are no suprises or issues, and we are always happy to answer any inquiries you may have. It was our pleasure working with you.
Sincerely,
Eclipse Roofing Team