I found the Homestars reviews online, made the call to Mohinder on Monday morning at 9:30 and he said he'd be able to come out that afternoon around 2pm. He called at 1:08 to let me know they were on their way and would arrive in about 15 or 20 minutes ... and they did!
I was very impressed and grateful that they were able to come so quickly. They were courteous, professional and fast. They determined that it was a freon issue and got to work recharging it. Done, packed up and gone in less than 30 minutes.
As I type, my freezer and fridge are getting colder and I can start restocking it with the stuff I moved to the cooler outside this morning. I will update later but it definitely looks promising for ice by late afternoon. I would call them again and recommend them to any friends with appliance issues. AND ... we have ICE!!! Thank you for your help