Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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Reviews for Drainrock Industries

Average customer rating:
10 10 (113 reviews)

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Dr. Rod in Surrey
Dr. Rod in Surrey
0 reviews Surrey, BC
10/10

SUCH GREAT PEOPLE and quality work!!

When I first called about a water leak in our basement, Vanessa suggested a couple things to check right away and knew the likely sources of the problem based on common problems in South Surrey area. I was able to start ruling things out when Bob called, and arranged to shuffle his crews around the next morning knowing we had an active leak. Justin and Ethan (amazing young guys!!!!) were on time, and narrowed down the diagnosis of the problem so quickly.

It is worth every penny spent when you get great people, who don't upsell anything, and help to educate you so that you "understand" the problems....that allows someone with little knowledge in this area to make an informed decision about how to solve a leak problem.

Approximate cost of services:
$1,155.00
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Company Response

Thank you for taking the time to share your story about your experience with Drainrock. The south Surrey area has some of the worst soil conditions in the lower mainland that can play havoc with your homes perimeter drain tile systems. As it is commonly suggested all homes service their drainage systems every 2 - 5 years, it is a common to start with a thorough cleaning if you have never completed this before. We knew the water ingress was across the back wall of the home and needed to eliminate the possibility of it being related to your drainage system. Once our service team determined your perimeter drainage was not the problem, we looked at interior plumbing leak possibilities. It was determined that a sink drain from the upstairs kitchen was leaking down the entire wall and into basement behind the drywall and spreading across the floor. All of us at Drainrock thank you for your business.

Dan
Dan
0 reviews Maple Ridge, BC
10/10

Incredible Service

I can't say enough good about Bob and his crew,
Absolutely the best job done,
Fair quote,The crew worked their butt's off and did a fantastic CLEAN job
Would recommend to anyone 5 stars is not near enough
Thanks for the stress relieve
Dan

Approximate cost of services:
$14,000.00
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Company Response

Thank you Dan for sharing your experience with our company. You had grown tired of pumping water from around your home and decided to have the City of Maple Ridge install a new storm service connection. With this new connection, we were able to excavate and replace half of your homes drainage system, install a new storm sump, and connect to the city. You can now have peace of mind knowing your basement will be dry with a gravity fed system and not worry about your electric sump pump.

Bandula in Toronto
Bandula in Toronto
2 reviews Coquitlam, BC
10/10

Highly recommended for Plumbing and Drainage services

Recently we had an unexpected basement flooding. Drainstock Industries was recommended by a friend of ours who had got their services last year for a similar problem. After contacting several other companies, we decided to go with Drainstock Industries.

They arrived on site at the agreed upon time, and did a great job of checking, cleaning, flushing using a camera and a snake. They prepared a "Plumbers Report" as required by my home insurance company. Everything was done to our satisfaction! Their charges were reasonable for the service they provided. Vanessa, Bob and their work team were friendly, and answered all the questions I had asked them.

As I understand, Drainstock Industries is a family business and thus they provide personalized customer service. They solve the drainage and plumbing issues of their customers at competitive, reasonable prices. In our future drainage and plumbing needs, our first choice would be Drainstock Industries!

Approximate cost of services:
$1,280.00
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Company Response

This last summer was one of the driest on record and in order for trees to survive, their roots were going deeper looking for water. We have had many homes experience root infestation into the perimeter drainage lines, sump, and outgoing storm connection. This can cause an unexpected back-up of water which will lead to water ingress. Your home is roughly 30 years old and had never been serviced. It was a build up of roots, soil debris, and iron oxide that caused a major back-up around your home. We were happy to accurately assess, provide you with a written quotation and solve the issue. A plumbers report was provided to your insurance company and your claim was approved. We appreciate you taking the time to share your experience about our company with you. All of us at Drainrock wish you a happy holiday season and prosperous new year.

Private User
Private User
Private User reviews Coquitlam, BC
10/10

Perimeter Drain Maintenance

The service and follow-up from Drainrock Industries was excellent. We had our perimeter drains checked and it was found that the drains were clogged with roots & debris. Justin from Drainrock was very knowledgeable explaining the situation with our drains and how he would clear them up preventing a potentially big problem in the future. We highly recommend Drainrock Industries for their expertise and service.

Approximate cost of services:
$787.00
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Company Response

Thank you for sharing your experience about our crew. The dry weather of this past summer has caused a significant increase in the growth of roots inside perimeter drain tile systems and what was normally a hydro flushing job for most homes has become the combination of snaking the roots, hydro flushing debris, and video inspecting once completed. This allows us to give peace of mind that the system is working and avoid water ingress situations. All of us at Drainrock thank you for our review.

Private User
Private User
Private User reviews Burnaby, BC
10/10

Drain tile repair and flush

Drain tiles were plugged and broken, water was seeping into our crawl space. I received an onsite estimate the same day I called, and the job was completed within a few days after accepting the quote. The job was completed quickly, and the dig site was restored back to its original state. After completion, I was given a video documenting the work that had been done, and it also shows images from inside drainage pipes.
I am very happy with the work that was done.

Approximate cost of services:
$1,300.00
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Company Response

Thank you for sharing your recent experience with Drainrock Industries. All work starts with a free site evaluation and detailed estimate. For customers struggling with water ingress, those projects take precedent over ones not as serious. Although your homes perimeter drainage is either at or near the end of its life, we were able to get water flowing and provide you with a solution to your drainage needs.

JESSE BREGG
JESSE BREGG
1 review Surrey, BC
10/10

Excellent Service & Response

Bob and the team at Drainrock Industries not only do excellent work, they have top notch client communication and are service focused. As a Realtor, those I recommend to my clients reflect on me as well, and Drainrock never disappoints. Really glad an organization this professional is there when I need them!

Approximate cost of services:
$1,000.00
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Company Response

I have always felt that the largest monetary purchase in your life will be your home and the importance of knowing the condition of the perimeter drains before removing subjects is critical. We see too many people buy homes and experience a negative situation with a drain, roof, or other type of failure shortly after taking possession. We appreciate working with quality realtors such as Jesse who help educate and guide their customers into their purchase with their mind open to understand as much as we can about the home before subject removal. All of us at Drainrock appreciate your loyalty to our company and your kind words.

Private User
Private User
Private User reviews Surrey, BC
10/10

Back yard drainage & foundation crack

Crack in foundation leaking into crawl foundation. Backyard drainage causing swampy areas in lawn area. Excellent work, both areas fixed quickly.

Approximate cost of services:
$4,600.00
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Company Response

Both foundation crack repairs and soggy yard solutions are our specialty. We have been repairing cracks with warranty for over 30 years and helping people dry out their lawns for the same time. All of us at Drainrock thank you for taking the time to share your experience about our company.

April in Langley
April in Langley
0 reviews Langley, BC
10/10

Cement foubdation cracks fixed

Honest, fair price, on time, problem fixed. Great service. They filled in all the foundation cracks jn the cement of our property. This satisfied the instpector so that we could go ahead and sell our house with confidence.

Approximate cost of services:
$1,700.00
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Company Response

Thank you April for sharing your experience with our company. Foundation cracks can easily be repaired with warranty, are often picked up by home inspectors, and necessary for completion of sale. All of us at Drainrock thank you for the kind words and we wish you all the best in your new home.

braybray86 in Burnaby
braybray86 in Burnaby
1 review Langley Township, BC
10/10

Drain Tile repair

I hired Drainrock to repair my drain tile which was causing some water intrusion into my house. Bob and his sons were excellent to deal with. They spent the time on site and on the phone to go above and beyond in answering my questions and explaining everything. I was very happy with the repair and would recommend Drainrock to anyone.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for sharing your experience in solving your drainage issues. Both foundation and perimeter drainage issues take careful understanding to correctly diagnose and provide written solutions. All of us at Drainrock thank you for your time.

Jame in Aldergrove
Jame in Aldergrove
0 reviews Abbotsford, BC
10/10

Excellent Service and Deep Expertise

We have had ongoing issues with perimeter drainage for years, due to the iron oxide in the soil around our home. In fact, it was the principal cause of TWO basement floods over two years, each costing over $100,000.

Drainrock was prompt, knowledgeable, and economical, solving not just our immediate problem, but also helping us to avoid future issues.

We'll be using them on a regular basis to make sure we can sleep at night, knowing there will be no unwanted puddles in the basement!

Approximate cost of services:
$1,000.00
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Company Response

Thank you for taking the time to describe your recent experience with us. Working in the drainage business for over 30 years we have extensive experience with iron oxide and solutions to prevent water ingress. It is usually a regular maintenance plan of thorough cleaning that will reduce the growth of iron and allow water to flow freely through your homes perimeter drain tile system and onto the municipal storm service connection. All of us at Drainrock Industries thank you for your kind words about our company.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/ basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess ...
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