Drainrock Industries

In October of 2024, during the atmospheric river climate event, our crawlspace was flooded for the first time in the 30 years we have lived in our home. After an extensive professional clean up process had begun, the insurance company determined that they would not cover our costs saying it was due to issues with the drainage around our home. Since we had never had any issues like this before, and given that 10 of our neighbours were also flooded on the same day, we called Drainrock Industries and asked if they could come out and do an assessment of our property. The owner, Bob, was incredibly responsive despite being very busy and arrived the next day. His extensive knowledge and experience were obvious from the minute he arrived, and we were grateful for his willingness to dispatch his crew asap to inspect our system. Two days later, the fellas arrived on time and performed a full flush and scope of our system and were able to determine that the cause of our flood was a blockage in the township storm sewer drain and not our system at all. They provided us with a full written report and usb video recording of our system for our use moving forward in our dealings with the township and insurance company.
We were very impressed with all of our interactions with the staff of this company. They were prompt, professional, knowledgeable, efficient, and very congenial. The price was very reasonable and they charged what they quoted which we appreciated.
We highly recommend this company to anyone looking for the best in the industry.

We had experienced water leaking into the basement and crawlspace last year and observed 2 cracks in the foundation. We had another company (name not mentioned) which did not return our calls so we hired Drainrock to do the repair. They provided a thorough video report inspection of our drains. They always returned calls and kept us in the loop if anything unexpected came up. They were professional and cleaned up when the job was complete. We found the owner Bob Wilde and his staff easy to talk to and they were very transparent and explained what needed to be done. After the recent atmospheric river in Oct 2024, our basement and crawlspace were dry as a bone! We would definitely recommend Drainrock to our friends and family. They may not be the cheapest but they were worth every penny spent. Thank you Drainrock for a fabulous job. Now bring on all the atmospheric rivers!

we have used drain rock every 2 years to put camera and flush perimeter drain.
came and completed job as told and never have been over charged or have been selling additional work

After receiving some ridiculous quotes for hydro flushing our home's perimeter drainage, I called Drainrock and was offered a very good price. We hired them to perform the service. It was done quickly, communication before the service was excellent, and their customer service was top notch. Thank you guys, and we will definitely hire you to do this again next time it is needed.

My clients required a draintile inspection at their newly purchased home for peace of mind.

I reached out to drain rock industries to meet on site to discuss our options. The owner met me on site and was able to fill in all my gaps of knowledge about my clients draintile system.

The were able to book me in quickly and the team they sent out to do the inspection were courteous, polite and knowledgable.

I was very happy with my experience and will be using them again in the future.

Bob, laid out the problem as he saw it and when it came time to Complete the work did it in a timely manner and as scheduled. His son Rylan patiently explained the process as they were doing the replacement. I felt really confident in the knowledge level they displayed. A plumber can hydrojet your drains but this company specialized in dealing with your drainage problem as a whole.

Our home is 50 plus years of age and the drainage was way past its prime. We needed a full replacement of our drain tile. After our due diligence of getting multiple quotes, we settled on Drainrock Industries. Upon meeting Bob, I had a good feeling that he was the guy I needed for the job. After a walk around and rapport building, he said I would have a quote within 24 hours. The quote arrived in my email box later that evening and I was pleasantly surprised at the price.
A full replacement is not a small job nor is it cheap, and I knew it was going to be a big job and mess.

After they received the city permit, they came and did a walk through the day before starting. This is where the fun begins. As they started to excavate our yard we were hit with an atmospheric river. It was a little nerve-racking as the water started to fill in the trench that was dug. The team did prepare for this and protected us well and made it through unscathed.

We knew that the yard was going to be a mess while the work was being done and I kept saying short term pain for long term gain. At times we just smiled and shook our heads while the team just kept their heads down and moving forward as the professionals they are. The whole process took a little over two weeks to complete and I felt there was going to be a big mess to clean-up. A few times both my wife and I were assured by Bob that it will look great once it is completed. He was right, and we are so pleased with the work that was done and the clean-up as they put things back together.

I highly recommend Drainrock Industries for any of your drainage needs. They are a family owned and operated business and they put a personal touch on their work. From the first meeting with Bob, he kept us updated from beginning to the end. These guys know what they are doing and get the job done with the focus on the customer. Thanks Bob and Vanessa and to your whole team.

The Drainrock crew did an outstanding job cleaning our perimeter drains.
We have them do 2 building a year as a preventative maintenance measure. We have had them do this work for the last 4 years.
We would highly recommend Drainrock.

Strata Council

Bob come as promised and provided a concise quote to inspect the drain tile system around my home. I hired them, they set a time and date, and they showed up as promised. The guys were very thorough and friendly. They took the extra time to inform me about my drainage system and how it works. I felt like they really cared that my system was in good working order.

When I first called about a water leak in our basement, Vanessa suggested a couple things to check right away and knew the likely sources of the problem based on common problems in South Surrey area. I was able to start ruling things out when Bob called, and arranged to shuffle his crews around the next morning knowing we had an active leak. Justin and Ethan (amazing young guys!!!!) were on time, and narrowed down the diagnosis of the problem so quickly.

It is worth every penny spent when you get great people, who don't upsell anything, and help to educate you so that you "understand" the problems....that allows someone with little knowledge in this area to make an informed decision about how to solve a leak problem.