Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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Reviews for Drainrock Industries

Average customer rating:
10 10 (113 reviews)

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Aiko
Aiko
1 review Surrey, BC
10/10

Perimeter drain flushing and camera

Bob and crew from Drainrock Industries were all professional, experienced and timely.
I had a basement flood cause my perimeter drain being plugged up and
Drainrock flushed my drain out and put a camera inside to identify the cause of flooding in my basement and to see the flow of water after the work was done.
They came within the hour so it was amazing.
I would highly recommend them and have referred them to many people especially in my neighbourhood.
I am on their list for regular annual maintenance. He saved our day! They are all professional, competent and timely and do the best job possible.
Excellent service.

Approximate cost of services:
$1,155.00
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Company Response

Thank you for your kind words. The South Surrey area is well known for it's poor soil conditions and iron oxide that is prevalent within the native clay soil. We have many customers in Morgan Creek that use our services to hydro flush their perimeter drainage system annually to keep water flowing and prevent any unwanted water ingress. When systems are not serviced, iron and clay hardens within the pipe and it prevents the flow of water. All of us at Drainrock thank you for your business.

Private User
Private User
Private User reviews Langley Township, BC
10/10

Inspect and clear drain tiles

Flooded basement when sump backed up. Drainrock was able to respond quickly, identify the problem, clear the lines and make recommendations to avoid future issues. Very professional and customer friendly.

Approximate cost of services:
$1,200.00
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Company Response

It was a pleasure working with you, and we thank you for taking the time to share your recent experience. Drainage issues on larger properties such as farms and acreages is our specialty. Our service crew identified the rock pit that your homes perimeter drain tile is connected to and were able to clear a blockage that prevented the flow of water to it. The use of hydro jetting and video inspection is a common way to remove blockages without causing damage to existing original piping. All of us at Drainrock Industries thank you for your business.

Randall in Delta
Randall in Delta
1 review Surrey, BC
10/10

Awesome

Bob gave me a free estimate and was informative but not pushy. Water was getting into my basement and Bob went through the possibilities of what might have to be done, starting with a perimeter drain flush and inspection.
The drain inspection verified tree roots in the drain, and Bob gave me my options on what needed to be done, from best scenario to worst.
It took a lot of digging to 9 feet, (using some heavy equipment and a shovel) but Drainrock was able to find the problems and remove the clogged Big-O pipes and replace them with solid pipes. We did not have to go to the more expensive plan B (ripping up my driveway).
His crew worked hard for 3 days, kept to the estimate, and cleaned up afterward. They even power-washed the driveway which had been heaped with dirt.
They went the extra mile on some other items and Bob was very involved in the process, keeping me informed of the proceedings.
I do a lot of sub-contracting in my own construction business, and it is refreshing to have a great group of guys working hard together to get the job done right.
Thanks Drainrock!

Approximate cost of services:
$7,480.00
1 of 1 people found this review helpful.
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Company Response

Thank you Randall for taking the time to share your experience with our company. As is often the same message, we must first diagnose the problem before providing a long-term solution to your drainage needs. In your case, we were able to determine that roots from a large tree hade entered the original Big-O drain tile and grown to create a substantial blockage over many years. This blockage caused the back-up of water and ingress into your basement. Our crew excavated an area to a depth of approximately 7' at the front of your home and removed the infested pipe to replace with new PVC. Water now flows around your home, to the sump, and onto the municipal storm connection. We are very luck to have the crews we have and speak daily about the image we want for our family owned and operated business. The clean-up after a big job is what you look at and is important for us to do our best. All of us at Drainrock Industries thank you for your kind words.

Private User
Private User
Private User reviews Langley Township, BC
10/10

Perimeter drain unplugged

Had tried with my own pressure washer and mole attachment but was unable to break through the plug of debris. Drainrock was my first call as they were local and well reviewed. He gave me my options as to what they could provide and perhaps they may not be able to do what I needed. I decided to chance it. They came the next day and in about a half an hour they were able to get through and were packing up. Definitely worth the call.

Approximate cost of services:
$350.00
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Company Response

Thank you for sharing your experience with Drainrock Industries. Our crews and equipment is specialized for the greatest results.

Marv Lubin
Marv Lubin
0 reviews Surrey, BC
10/10

ROCKPIT

Drainrock Industries are the best. Bob fixed the problem within a day for a good price as well.
Go with the BEST always!

Approximate cost of services:
$6,000.00
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Company Response

As we work in all areas of the lower mainland and are familiar with specific soil conditions and code requirements, it helped us in quickly identifying the problem and quoting a solution. The Brookswood area of Langley is known for its good soil conditions and lack of municipal storm service connections. It is common to find rock pits for roof and ground water that drain into the sub surface soil. Given the age of your home, it was quickly determined that the pits were not working to capacity and needed replacement. All of us at Drainrock thank you for your time to share your experience with our crew.

shayna
shayna
2 reviews Langley, BC
10/10

Drainage Issues

Drainrock has worked at our building on a few occasions and has done a fantastic job investigating the problem and reporting/explaining their findings. They have very professional people working there and everyone you deal with are super friendly. Would highly recommend them.

Heather Brooks
Roberts Court, Langley, B.C.

Approximate cost of services:
$3,300.00
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Company Response

Thank you for having Drainrock Industries be a part of your service plan at your building. it is common to have perimeter drainage service be part of an ongoing plan to increase its life expectancy and avoid any unwanted water ingress. From all of us at Drainrock, we thank you for your kind words and loyalty.

M & J Hayes
M & J Hayes
0 reviews Surrey, BC
10/10

100% honest, trustworthy, and knowledgable

We moved into an older bungalow that badly needed the drains flushed and checked, and in some cases, repaired. Drainrock came highly recommended by our house inspector. Bob and his son are busy, but they kindly were able to squeeze us in so that we could avoid any flooding from upcoming rains. They provide us with an upfront, written estimate, stuck by it, and they went the extra mile, carefully checking all possibilities because they knew it was an older home. They were super honest yet clear about what had to be fixed now, what we ourselves could do, and what could be deferred to manage our budget, but within clear time windows for eventual repair. Bob and his son also were super knowledgable about the history of the drain engineering and setups in the Surrey municipality, and what was happening with the age of the house/drains. I would 110% recommend them to anyone that I know, and we will go back to them for our remaining work next year.

Approximate cost of services:
$4,500.00
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Company Response

Home inspections are a great way to understand what your buying and help protect you from unwanted expenses after completion. A thorough inspection at your home found a small number of drainage related issues that required attention. We hydro flushed, video inspected, and completed a couple of minor repairs to your perimeter drain tile which is now in good working condition. We appreciate you sharing your experience about our company in hopes others will be able to relate and find comfort through their home purchase process and possible drainage concerns. All of us at Drainrock thank you.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Hydro flush and Video inspection

December 8, 2022
Drainrock Industries provides me with excellent services. The workers, Justine and Jacob, are very professional, hard working and knowledgeable. During the video inspection, Justine explained to me in details the meaning of the finding. At the end he also gave me the objective functionality assessment of the drain tile system from the house to the city main, and the problematic areas and mentioned the importance of regular maintenance. He showed genuine interest in helping customers, an invaluable attribute from the legacy of this
trustworthy company. Paul.

Approximate cost of services:
$1,100.00
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Company Response

We sincerely appreciate the time you have taken to share your experience with our company and crew. Justin has grown up in the drainage business and his knowledge and skills are an integral part of our business. Taking the time to explain how the system works, identify problematic areas, and solutions to solve is part of the service. All of us at Drainrock thank you for your review of our service.

Private User
Private User
0 reviews Maple Ridge, BC
10/10

Perimeter Drainage Replacement

I had 3 different contractors provide an estimate for work before I connected with Drainrock. A hydro-flush revealed crushed and broken drain tiles which meant removal of existing tiles, installing new pipe, gravel, sealing foundation cracks, new sump and connection to the city storm system. The work involved working under a very large deck, removing huge blocks of concrete from existing stairs and removing asphalt , trees and shrubs in cold, wet and muddy conditions.
Everyone that I dealt with was very professional, polite and thorough. Bobs ongoing up-dates and explanations throughout this process did much to allay my anxiety. Not having to worry about future flooding is huge. Drainrock did this on-time and in-budget as per estimate. Great company.

Approximate cost of services:
$32,000.00
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Company Response

Going through a drain tile replacement can create some very anxious moments, but in this case, the fact you had just purchased the home is unthinkable. We appreciate you taking the time to share your experience about our company and crews. They are all hard working and dedicated to solving drainage problems. A sincere thank you from all of us at Drainrock Industries.

None
None
1 review Langley, BC
10/10

Drainage problem

Drainrock was my fourth quote. Bob came to my house and explained what had to be done to solve my water issues. He was very thorough and knowledgeable at what had to be done. He was the only person that suggested to drain trenches to solve the problem properly.
I was pleased with his son and his crew the day they did the job. Clean up was amazing.
I would recommend this company for sure.

Approximate cost of services:
$2,800.00
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Company Response

Your homes drainage problem is quite unique with a golf course not only backing onto your lot, but also higher in elevation. Water from the golf course saturates the lawn at the back of the property most of the year. We were fortunate to have a nearby catch basin that we could connect a new perforated French drain system into. Assessing the problem area, providing a written solution and working with our customers is the process that have created and follow. We thank you for taking the time to share your experience about Drainrock and more importantly our crew.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/ basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess ...
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