PARADIGM SERVICE AND INSTALLATIONS LTD.

Moved into a new townhome with a natural gas bbq and line. Called Jon and he was there within the hour to take a look and complete the setup from the natural gas line to the BBQ. His work was flawless, efficient, charged a great price and was amazing to deal with. Highly recommend Jon and Paradigm Plumbing Heating & Gas for all your plumbing and heating needs!

We called Jon out a couple of times. He installed a kitchen sink for us, hooked up a water line to our new fridge and on a separate occasion came out on short notice for an emergency leak

His response time was impressive and he made himself available quickly to locate the leak and fix it. His rates are fair and his expertise was evident by his ability to isolate the leak and address it quickly. Would highly recommend.

We had Jon from paradigm come out to fix our toilet. He was quick and efficient. Work was professional and price was fair. I will certainly keep his number in my phone for future use.

We interviewed three plumbing companies and decided to go with Jon, he definitely showed his professionalism starting from the first visit. Unlike some other plumbing companies who gives a surprisingly low estimate and further surprise you by the "extras" (we made sure to steer clear, by not going with the lowest quote), the estimate Jon gives is the real number, given we didn't deviate from the original scope of work.

we did a big renovation, Jon connected all new appliances in kitchen, 5 sinks and 5 faucets, every water pieces in two full bath rooms and a powder room, one new bath tub and one conversion to shower. Everything starting from the valve, is now brand new. Jon is professional, and also very patient in terms of communication with us. Due to the fact that I am a new immigrant and English is not my first language, on top of that, this is my first renovation project, there have been several occasions in which I wasn't able to convey clearly what I was look for, but Jon was impressively patient, he took time to listen and we got things work out well.

I would definitely recommend Jon.

Our Strata hired Jon to evaluate our aging piping system with a view toward upgrading if possible, as well as making recommendations re replacement. As others have mentioned Jon and his apprentice Jimmy were professional, responsive, and very efficient in their work for the strata as well as for individual owners. In the process we uncovered a number of unexpected situations which were handled quickly and effectively. We now have a much better understanding of what we need to know to move forward.

Jon repiped our kitchen, installed a sink & faucet, hooked up the gas for a new stove and put in a water line for a new fridge. His quote for all of this was very fair. Jon answered emails in a timely manner, he consistently showed up on time and he completed his work well. Clean-up was thorough, too. Jon has great integrity and I would definitely call on him for any future work. I highly recommend him.

I had a leak coming from poly-butylene pipe in my basement.  I called several companies to provide me a quote to have the pipe replaced.  Jon arrived on time and his professional attitude is what made me decide to hire him.

He gave me a rough time line of four days and was completed in three.  Every day he and his apprentice set up the area they worked in to minimize dust travelling to other areas of the house, always kept me informed when water would be turned off, and did great job of cleaning up at the end of each day.

I have since called him back to service my boiler.  He is my go-to guy and would recommend him to anybody looking for a plumber.

I had an issue with my bathroom sink leaking and as I often do, checked Homestars to try and find a well reviewed plumber to assist me. I saw that Jon had many good reviews so I called him up and he agreed to come take a look later that day. Jon was punctual and told us that it would either be a $150 job or $300, depending on how it looks when he came back.
He came back and attempted to fix the problem, but the next day I noticed it was still leaking quite a bit. I Called him up and he agreed to come back in few days later to take a look again. This time he brought his apprentice and they needed to cut into our wall to get at the problemed area. Unfortunately they didn't turn off the water main and ended up cutting into the water line, partially flooding my basement below. Luckily I was home at the time and was able to shut off the water and get towels/buckets down so it wouldn't ruin the new flooring and subfloor we had installed just a few weeks before.
We turned off the water limiting the damage and had to cut some drywall out of our ceiling to drain the excess water now stuck between floors. Jon told me it should dry out fine on it's own and that he was going on vacation the next day, but his apprentice would be back the following week to fix the drywall. He also said he wouldn't charge me for the work that day... I emphasised that I needed this repaired asap as we had people moving shortly after. At this point I wasn't angry or dissapointed as these things happen, but I never did hear back from his apprentice the following week or the week after.
I ended up leaving a voicemail with Jon, which he has choose not to respond to. So I definitely would not recommend this company. I ended up just having to bite the bullet and fix the damages myself and be thankful that no additional damage was caused.

I contacted Paradigm Plumbing and Jon responded quickly with a date for a visit to review my non-emergency issue. Jon arrived on time and diagnosed the issue quickly and had the parts ready to make the changes. . Jon was very knowledgeable about the issue and had it diagnosed and fixed in under 2 hours. I appreciated his knowledge and his willingness to sort this out right away as this wasn't an emergency. I will definitely call again for any further plumbing issues or consultants.

Jon arrived within 2 hours of my frantic phone call regarding a backed up shower stall and toilet in my suite. He corrected the problem within an hour which was a huge relief. I contacted him a few days later as the toilet was making strange gurgling noises and he came by after working hours to make sure everything was OK. Highly recommend Jon & Paradigm Plumbing - he is both knowledgeable and friendly and is genuinely concerned about getting to the bottom of the problem.