Ropel Stone Works

Best customer service ever, my fireplace looks exactly as I planned. Ropel Stone Works team helped me with getting this job done. To be honest other companies should learn from Matt how to treat customer and get the job done. What can I say, professional and honest company. For sure I would recommend to anyone.

Pleased to say this is a case of under promiss and over delivery. Very happy.

My wife and I couldn't be happier with the work that Ropel Stone Works have done on our home. We had our front veranda flag stoned and the front, back and chimney exterior walls faced with Selex veneer stone, along with a constructed garden wall of the same veneer and they lifted/ replaced and levelled our patio interlocking brick. From Mat, the owner and sales, right down to the installers Martin & Roman they are first class. Martin did our veranda and interlocking brick and levelled these to have a good water run off away from our home. Roman did all the fascia and did a wonderful job placing the veneer stones in a castle like formation making our home look exquisitely beautiful. Mat, Roman and Martin were always very accommodating and what surprised us is that the trim stones were better then expected as Mat used only the best materials. My wife and I would not hesitate to use Ropel Stone Works again in the future if the need be. We sincerely thank Mat and his crew for a job well done.

My before & after pictures show how excellent the job was done. Their expertise in explaining the options was very much appreciated. Small job I know, but big or small, they'll tackle them all. When my steps have had it, I'll be calling Ropel Stone Works for sure. Would highly recommend them to ANYONE.

Matt and his crew gave us a stunning new pool deck on time and as quoted. It has completely transformed the look of our pool and backyard. We couldn't be more happy with the results.

Matt, the owner kept saying he's giving his word that his job will be top notch and quality. – his website offers a guarantee of all work, He was hired to re-skin( waterproof) and re stone the patio. Instead he and his crew used/ poor quality stone reusing most when we did not authorize. Close to the end they left things missing and broken, rushed the job and of course caused a horrible leak in our basement - 2 outside inspectors found them fully at fault.(the Mike Holmes company that says its uneven and shoddy!) When we brought to Matt’s attention he ran like a rat on a sinking ship.....text messages saying he will come and then nothing. We have all the paperwork...there are uneven stones, cement spilled on the grass, a dead tree, plants they destroyed and black gummy splatters on my wall. The downspouts look like a high school shop class tin project when before they were matching to the eaves and spouts. They failed to caulk between the stones (caps) to ensure a waterproof seal. It wasn’t the weather but a personal vacation that rushed him.
While he wants to make this personal he fails to address his poor workmanship and the issues at hand. Matt fails to mention how much he was (over) paid $90,000+ for the job. He fails to mention that he "guarantees" his work as his website states. He fails to mention the “roofer” that was waterproofing and spilled the tar like substance was HIS employee.
Understand that my generation a “tool” is something you fix something with – any comments of me using that term or bad language is completely false. Any comments of my “money pit” which we have loved for more than 10 years is false – any personal attacks on relationships is just a feeble attempt for matt to regain some credibility.
The stones were never to be reused --You can rant all you want but it has no bearing on your poor workmanship, you walking off the job and failing with your promises. Each and everything we have stated are facts and backed up by not one but two professional reports. The pictures are proof.

I needed my stone steps and patio repaired urgently for a function we were having on the weekend. Mat arrived the day before the function with a team of 4 masons and had the job done in a few hours. Their work was excellent and they were considerate and helpful (even offered to remove my old BBQ for me).