Britain Mechanical Group Ltd

Jim and his team (Owen and Jacob) provided us with exceptional service from start to finish! Their responsiveness and professionalism were evident from the first call. They quickly scheduled an appointment to assess our issue, arriving within hours of our call.

The technicians quickly diagnosed our water heater problem and explained the likely cause in detail. We appreciated their thorough assessment and clear communication. They promptly provided an estimate for replacing our water heater, understanding the urgency of our situation.

We were grateful that they adjusted their schedule to accommodate our needs, arranging for the replacement to be done the next day and we were back up and running with hot water in less than 24 hours from their original visit.

The technicians went above and beyond by pointing out a few other potential concerns related to our mechanical systems demonstrating their expertise and commitment to our home's overall well-being.

Their workmanship was meticulous, and we appreciated how respectful they were of our home. They took great care to keep the work area clean and tidy throughout the job, and made sure to clean up thoroughly before leaving.

Their commitment to customer satisfaction was evident throughout the entire process. If you're looking for a reliable, professional, and responsive mechanical service in the Niagara Region, I highly recommend Britain Mechanical Group. Their expertise and customer-focused approach truly set them apart from any service provider we have ever had in our home.

Britain are our new 'go to guys' for all of our mechanical systems!

I would highly recommend Britain Mechanical to anyone. Jim and his staff are efficient, arrive when promised, clean up after the workday is over and deliver on promises. Quality of work is outstanding. We have had our tankless water heater replaced which was our introduction to this company. We had been left by another company without hot water, and a water heater that didn't work. A phone call on a weekend and Jim came to help us out, resulting in the installation of a New unit. We also had new ductwork fabricated and installed, and furnace and AC units replaced by Jim and his crew. Jim is always quick to answer questions or concerns. Can't say enough good things about this company.

I cant say enough good about Jim & his team! Jim isnt afraid to get his hands dirty, while still operating the business end with compassion, accuracy & pride. You can feel confident knowing youre being given safe advice for yourself & your family, and can trust the quality of the work through and through. His team is very knowledgeable & respectful, and its clear they all work together as one well oiled machineyoure getting the best of the best with these guys, dont even think twice

Jim was relentless in restoring my old furnace so it would see me through a few more years, but I decided it was getting up in years and asked him to put in a new Keep Rite. This was on a cold Friday, early March, and said he would install the new one on Monday. He even brought over 2 electric heaters for my use over the weekend as the temperature was just at the freezing mark. Jim and his men were over at 8;30 Monday morning and didn't stop until after 5 P.M. Great crew of fellows- efficient, respectable, polite. I definitely would recommend Britain for any future furnace repairs or installs . Jim is a professional and is fair in his pricing. Sylvia R.

We moved into our home in December or 19 and Navien CH-240 Combi has been temperamental since day one. When it finally stopped a few weeks back we found Britain Mechanical on Navien's website as our closest certified service company. The reviews on line were all very positive and so we scheduled a service call.

Jim was able to squeeze us into his busy schedule and wasted no time in digging into the issues. Jim was excellent as he walked me through his process as he diagnosed the unit, each time explaining what he should see and what he was seeing. The unit was maybe 10 years and Jim had concerns as to the condition of the unit and the questionable / apparent lack of proper maintenance.

Given the potential extent to the damage, Jim was honest to disclose that we could be facing $xx to replace A, B and C on a 10 year old unit. The costs were in line with the research I had previously done and came as no surprise. Jim offered to pull the unit, take it back to shop and tear it down with the intent that within an hour or so of work he would know if it was worth the time and money to fix or just replace.

Being familiar with the unit and what we believe the damage was, we agreed to start over. Given the heating demands of the DHW, the Hydronic heating and the risks of a single unit failure, we have forgone a new combi and will go with sperate tankless DWH and Boiler. This was not upselling by Jim, it was driven by us seeking greater flexibility and Jim was more than happy to work with us in building a new system to meet our needs.

Jim and his team arrived this past Monday to begin the install of the new Navien NPE-240 tankless. The install took place over 3 days with each day being a further reminder of why Britain Mechanical is soo highly reviewed. Tuesday had Andrew on site for much of the day cleaning up the gas pipe work from a previous install as it was not to Jim's expectations. I have worked with contractors for years in commercial property and manufacturing and I've never experience such a degree of perfection and pride in their workmanship. Andrew took the time to ensure the pipe was level, plumb and strangely appealing in its design.

This same attention to detail was found in the new venting, plumbing and even location of the manuals. The guys put down carpet runners and ensured the space was as clean if not cleaner than when they arrived.

A quick search online and you can find the prices for some of the equipment Britain Mechanical deals with. Jim claims to not be the cheapest, I disagree as for a similar price to online we got decades of experience and knowledge and an extremely high quality professional installation. I look forward to working with them again later this year to rebuild the hydronic heating system.

Jim & Kevin went above and beyond to help repair faulty work from a previous company. They are knowledgeable of current codes and do clean, professional work. They continued to consult with us on future projects and are very honest. I highly recommend this company!

Jim and his crew were courteous, respectful, and above all, professional. After speaking with them, we immediately felt full confidence in their level of ability. We highly recommend Britain Mechanical for your mechanical and HVAC needs. They far exceeded our expectations.

After dealing with many other trades and companies, we were totally blown away at how courteous and punctual these guys were. The furnace room was cleaner after they were here than it was before they started.
We got the bill which was another surprise as it was incredibly reasonable.
I would certainly recommend this company, both here and by phone if needed.

Noel Leboeuf
Owner - The Bell Tower Community Arts & Entertainment Complex
575 Central Ave, Fort Erie Ontario
289.320.9968

They fixed all the gas lines in my food truck and helped fix the equipment as well, so I could pass my tssa inspection. They definitely know what there doing.

We had Britain Mechanical replace an AC unit and water tank (with on-demand tank). Both were installed on time and the work was well above what most contractors would do. Not only did they complete this work on time and very professionally, Jim identified problems with furnace installation and shortcomings of existing duct work. They fixed furnace issues, expanded some insufficient ducts, and installed new ducts. They did a great job. Furnace has never worked better, house is much more comfortable, temperature differences between levels is not detectable anymore. Hot water tank is perfect, never experienced a shortage of hot water since it was installed even if dishwasher, washer and showers running at the same time. I've worked with many trades people for HVAC installation and repair in the past. None are as good as Jim and his team at Britain Mechanical. They really set a standard that I doubt many can satisfy. Very highly recommended.