Our basement pipes kept freezing, and we could not figure out what the problem was. Wil and Peter came to inspect and let us know what the possible problems could be - our basement is finished, so there is only so much that can be visually inspected. They always made sure to keep us informed at every step, and after we agreed that some holes would need to be cut in the ceiling to see how the pipes were routed, they cut only what was required and cleaned up afterwards. They quickly saw that our problem was the worst case scenario - pipes resting against the exterior wall, behind the insulation - no wonder they kept freezing! Wil and Pete came back a few days later to install new pipes and a shut-off valve for the external faucet, and came back a couple of days after that to re-patch the drywall, sand it down and repaint. They did a great job, and I no longer fear winter and frozen pipes! They are very friendly, personable and reliable. They even went above and beyond the call of duty, as I had issues with my furnace a day or two after, and my furnace guy said the problem was not with the furnace, but with the electrical. It was a cold evening, I was home alone with the baby and slightly freaking out - Peter and Wil quickly came to my rescue and figured out what the problem was (electrical, easy to fix, but I didn't know what it was) and would not charge me! Also, we have a problem with a concrete retaining wall, Peter took a look at it and let me know that this was outside their scope, but gave me the name of a competent contractor to contact. These guys are friendly, competent, honest and care about a job well done - I would hire them again in a pinch!
