GinaTO from Toronto

We had a mouse problem (not too widespread) and called Joe right away because we were very happy with how he secured our roof and attic from squirrels last year. He found a couple of spots where they could be coming in, in addition to finding a big problem with a basement window that no else ever noticed! He suggested we do the small fixes ourselves and showed us how - I offered to compensate him for his time, but he kept refusing! Very nice gentleman, very professional, and I will not hesitate to call Joe back if we have another problem.

The concrete walkway at the side of our house was cracking badly and we were starting to have some water infiltration. In late fall, we called three companies for quotes, and Mike Scott gave us the best estimate, while his plan for fixing the problem was the one that made the most sense. We called Mike back in the spring to get the work going, and he came to our house within days. We decided to get some more work done than we had originally told him, and he was able to adjust his written quote on the spot and give us a detailed contract and price. Mike's crew was at our house soon after, and it took less than two weeks to get everything done, which included a lot of removal of old concrete. Mike was on site almost every day to supervise, and kept in constant contact with us to keep us updated. We really like his solution of installing a french drain at the back to direct the water into, away from the house - and the new concrete walkway looks amazing. Mike was a pleasure to deal with, we were confident that the work was high quality and are very satisfied with the result. I would recommend hiring Mike Scott in a heartbeat!

I had a problem with the hot water supply. At first I thought it was the water tank, but the technician from the water heater company said the tank was fine and the problem was most probably in the mix valve, where the hot and cold water mix. I called Mr. Rooter the next day - the receptionist was very thorough in making sure she understood my problem, and even let me speak to a technician. They offered to send someone that same evening. Since it wasn't an emergency, I asked them to send the technician the next day. Waqas (last name Ahmad) was on time, very courteous and friendly. He came to the same conclusion, showed me what the price of the work was going to be, and spent two hours working on replacing the valve and cleaning up everything afterwards. He didn't even mind having my husband hang out and ask questions! (He likes to learn about home repairs.) I am very satisfied with the service I received. It was not my first time calling Mr. Rooter, and I will use their services again.

Our basement pipes kept freezing, and we could not figure out what the problem was. Wil and Peter came to inspect and let us know what the possible problems could be - our basement is finished, so there is only so much that can be visually inspected. They always made sure to keep us informed at every step, and after we agreed that some holes would need to be cut in the ceiling to see how the pipes were routed, they cut only what was required and cleaned up afterwards. They quickly saw that our problem was the worst case scenario - pipes resting against the exterior wall, behind the insulation - no wonder they kept freezing! Wil and Pete came back a few days later to install new pipes and a shut-off valve for the external faucet, and came back a couple of days after that to re-patch the drywall, sand it down and repaint. They did a great job, and I no longer fear winter and frozen pipes! They are very friendly, personable and reliable. They even went above and beyond the call of duty, as I had issues with my furnace a day or two after, and my furnace guy said the problem was not with the furnace, but with the electrical. It was a cold evening, I was home alone with the baby and slightly freaking out - Peter and Wil quickly came to my rescue and figured out what the problem was (electrical, easy to fix, but I didn't know what it was) and would not charge me! Also, we have a problem with a concrete retaining wall, Peter took a look at it and let me know that this was outside their scope, but gave me the name of a competent contractor to contact. These guys are friendly, competent, honest and care about a job well done - I would hire them again in a pinch!

We started hearing critters (probably squirrels) moving around in our attic. Of the four companies I contacted (2 of which never got back to me!), Joe at Snap Pest Control was the first to respond, and quickly answered all my questions. Joe and Angelique came within the week and, after making sure the critters were not in the attic at that moment, installed wire meshing all around our roof and capped our chimney. They took great care in making sure that it was installed properly so that they would not find a way back in - Joe even went back up there a couple of times to re-verify everything. All in all, they spent about ten hours at our house! A reasonable price for a full day of work and a job well done. Joe came back a month later to remove the one-way trap, at no charge. We are very satisfied with the work and with Joe and Angelique.

Chris showed up on time, prepared, and ready to work. We followed his suggestions regarding the type of antenna that would work best for our location. They installed it quickly, it works very well, and they calibrated it to maximize the number of channels and quality of reception. Chris also explained which channels we should received and what makes reception vary (decreased power on American stations at night, etc). He was friendly and professional and we are very satisfied.

During a huge downpour, I realized some of my eavestroughs were blocked. I contacted four companies by phone or e-mail - two of them did not bother responding, and New View had the best and most detailed quote of the other two. Not only that, but the owner himself came to my house the same day to deliver the quote in person! The technician, Cary, was punctual, friendly and professional. The work was done quickly on a Saturday morning, and Cary took the time to explain to me exactly what he had done. I will use New View again next spring, no doubt about it.

Woke up to frozen pipes at 7 am - very appreciated that Mr. Rooter has people answering the phones that early. I explained my problem, the dispatcher called me back within minutes and confirmed that a technician would be there by 9 am. George came right on time, was very polite and friendly, unfroze my pipes and explained to me the likely source of the problem. The billing is detailed and very clear - you know exactly how much you will pay before the work is done. Very good service, and will call Mr Rooter again.

For the second time this week, my pipes froze. Try finding someone at 8:30 pm! (on a Thursday night.) I called two other companies, who didn't have anyone available for that night. I was freaking out about my pipes bursting. Even though it was my first time calling Mr. Rooter, they were able not only to send someone that same evening, but within less than an hour! The plumber, John Dima, was very nice and knowledgeable. He un-froze our pipes in no time, and gave us valuable advice on where the problem is most probably located in the house. I was very pleased with the speedy response and the professional service.

We had tons of holes in our walls from having had to redo almost all the electrical in the house - some big, some small, all of them of irregular shapes, in the ceiling... So a pretty big job. Also, we wanted to create a bigger closet in the bedroom and create a linen closet. Keven gave us a very detailed written quote (which I appreciate, since I like to have things in writing), with the quotes for the drywall and each closet separately, so we could choose to get only part of it done depending on the budget. The two guys who did the work were very nice, professional, punctual, and did a really great job on the difficult drywall repairs and on creating usable closets. I very, very much appreciated that they cleaned up very well after they were done - not a piece of debris left behind, floors swept. I like to hire a contractor that has high standards of quality for their work, and I was satisfied with the work done by Keven's crew.

I woke up this Tuesday morning to no water. After verifying with the City that the problem was not on their end, I called WaterWorks right away - thankfully, they answer the phone at 8:30 am! I had a great experience the first time I used WW, so there was no question for me that they were the ones to call. The lady on the phone was very nice and efficient, and Larry arrived at our home within the time frame stated. I very much appreciated that they were able to send someone within a few hours of my call. The cost of the work was stated right away, the work was done efficiently and professionally, and best of all I got a 10% rebate because I had signed up for their Platinum Protection Plan the previous time - it paid for itself within one visit. Not that I hope to have further plumbing problems, but if I do, I will certainly call WaterWorks again.

The good service began on the phone - the lady who booked the service for me was very nice and patient and gave me detailed information. Our plumber, Todd, came on a Saturday afternoon and went all over the house with me and listened attentively while I showed him the problem areas. Not only did he fix everything very well, he also took the time to verify other pipes and connections I was unsure about just to put my mind at ease (they were fine). He was very professional and friendly, and completed all the work in a few hours, on the spot - I appreciate that I didn't have to book estimate and work separately. If I ever get plumbing problems again, I will call Todd and WaterWorks, no questions asked.