ProLogic Comfort Solutions

We had exceptional service from Keith and his team today. We have been trying to find reliable companies to work with in our area and have finally found someone we can count on and stick with. The service is fast, efficient and the installation was so well done. Keith was very reasonable with the pricing. We will not hesitate to call Keith again and recommend him to all of our family and friends.

I was very impressed with the installation of my new Hayward Pool Heater by Keith Murray of Prologic. He and his assistant were on time and very efficient in their work. I've had no problem in follow-up calls to make sure all is working well. The price quoted was fair and competitive.
I'm planning on suggesting Keith's services to several of my friends for their pool heaters and also their furnaces and air conditioners which are also serviced by Prologic. At least for heating and air conditioning, I have found myself an honest and reliable company.

I recently encountered an issue with my furnace installed by ProLogic 3 years ago (a part under warranty had malfunctioned) so when I called Keith not only was he easily accessible, but someone from ProLogic was at the house within an hour to diagnose the issue, and first thing Monday morning the part was picked up, ready, and everything fixed before noon with heat flowing through the house once again. Absolutely incredible customer service, trustworthy, and no issues whatsoever. I couldn't recommend Keith and ProLogic enough! I will always be using this company for all my furnace needs. Thank you!

Thanks!
"Prologic COMFORT SOLUTIONS"
Hope you enjoy
my little "Poem of Gratitude!"
******************************

"Prologic COMFORT SOLUTIONS"
Your call- when you have no heat,
When your fingers are like icicles,
& you just can't feel your feet!
A week of FURNACE research-
'Cuz my "PILOT" would NOT light!
Cleaned parts, but still NO Fire!
Tried from morning until night.

Convinced it was my GAS VALVE;
Too costly to repair,
I'd resolved to BUY a FURNACE,
Just to END my cold nightmare!
Age: 27 years; my HVAC-
But, I'm selling my house soon
If it could only last a bit longer,
I'd truly be over-the-moon!

So, DECISION was MADE...
Tech. instructed; venting
holes to cut,
Energy Auditor- coming soon-
No WAIT! (Now, there's a really big "BUT!")
Keith, from "Prologic", returned my call...
Before THAT deal was done!
Wanted to come & check things out---
I said; "Keith, I wanna meet you, PLEASE, Come!"

Just as promised, in one hour
Keith & Brandon did appear;
2-Knights-in-Shining-Tool-Belts...
Could instantly quell my fear!
So, frustrated & exhausted;
My head still in a haze...
Then, a sweet SURPRISE- a moment later---
MY FURNACE was all A-BLAZE!!!

Turned out to be MY ERROR!!!
In shock- feelin' like a Dumb-Lass!
I'd failed to turn my "PILOT" dial-
Far ENOUGH to OPEN UP the GAS!
Stunned & super-embarrassed;
Missed "The Forest for the Trees"...
My "Prologic" team had a chuckle,
As I nearly fell to my knees!

Still wary of Winter & Safety,
With my furnace being so OLD,
I voiced my deepest worry;
"Could I SOON be in the COLD?
So, Keith performed a Check-up;
Heat Exchanger, Valve & Coil...
For which he removed my blower-
"Rest assured; NO soot, NO soil!"

To think that I almost bought NEW;
@ Twenty-Five Hundred or more!
When such a minor oversight...
Was REALLY at the core!
Beware! Unscrupulous Salesmen-
Who SELL what YOU DON'T NEED!
Or suggest you "Lease a System"-
ALL in the name of GREED!

Relieved-but, I've ruined my ceiling!
T'was recently repaired by me-
Keith thoughtfully cut me a patch---
Keith ROCKS! I think you'll agree!
Now, MY 1st dealing with "Prologic"
Did NOT involve a big SALE
But, some guys would take advantage...
By replacing what DID NOT FAIL!

So, listen up - I'm talking to YOU!
If you have any issues with TRUST,
Especially gals, who feel, like me;
"Peace of Mind" is an absolute MUST!
Sending some "Sloppy Kisses",
From 2 puppies who weathered this storm...
To a MAN who got
"A little POOP on his BOOTS"...
To make us; Safe, Happy & WARM!

*********** THE END **********

*Dear Keith & Brandon,
Thank you for your Service, Smiles & Hugs! Very refreshing to meet gentlemen who understand that great & lasting businesses are born of Honesty, Integrity & Respect for their Clients; with consideration for their immediate & long-term needs!

*POSITIVE "Word-of-Mouth"
Will ALWAYS be your BEST form of Advertisement!
To that point -
I've already shared your "Contact Information" with several friends & neighbours!
ALL THE BEST! MERRY CHRISTMAS!

Loraine
Stoney Creek, ON

I have had a couple issues with my heater that has stopped working in extremely cold weather and recently this summer my air conditioner stopped working. Everytime I have called Keith he has been extremely helpful, polite, professional and his fees are affordable. He has attempted to save me money by trouble shooting the problem over the phone but when that didn't work he came within a couple of hours. I will definitely use this company again if I ever have any furnace or a/c issues and I trust that he will respond to my concerns quickly without ripping me off (like other companies have in the past). Thank you for your service and I will recommend this company to my friends.