Landmark Van Lines

Moving & Storage
Toronto ON M5H 2N2
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Moving & Storage
Landmark Van Lines
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Reviews for Landmark Van Lines

Average customer rating:
3.7 10 (94 reviews)

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Jay Houssami from BROSSARD
Jay Houssami from BROSSARD
1 review Brossard, QC
0/10

move

I had a previously righted load and I do have the supported document they charge me for a 1000 pound extra with a full fake document and scale location and time if you want document to proof it Email me and I will send it

Approximate cost of services:
$2,150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Cheryl from Kingston
Cheryl from Kingston
1 review Kingston, ON
8/10

Delivery of Furniture

I was very nervous after reading some of the reviews but everything went very well! Furniture was delivered as scheduled and picked up on time, the only problem was that only one guy was able to come and deliver the furniture so my husband had to held unload. Aslan the driver was polite, helpful and apologetic about being alone. Thankfully I had my husband to help, I hate to think what would have happened if I was alone. Overall great service.

Approximate cost of services:
$800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Afsaneh  from Landmark
Afsaneh from Landmark
1 review Saskatoon, SK
0/10

Moving

It is the nasty company that I have ever seen. Rude staff , unreliable company. They make lots of trouble for us by picking up our stuff 4 days later and deliver them 6days later. We had to pay so much for hotel, land loard and.... Don't trust on the cheap price that they offer at all, because they will charge you more and you should pay much more than they said. This company is not trustable at alllllll.

Approximate cost of services:
$1,050.00
What could this company do to improve their services?
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Susan from Niagara Falls
Susan from Niagara Falls
1 review Niagara Falls, ON
10/10

Good service

These guys were great! Cant thank jameel enough. They were super knowledgeable and helpful. I would definitely recommend their services. The guys who picked up were on time... very professional, clean, and worked their asses off taking apart all my furniture (and we have a lot), carrying down 3 flights of stairs - fast and cheerfully. Thank you again.
Susan from Niagara Falls.

Approximate cost of services:
$1,200.00
0 of 1 people found this review helpful.
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Lindsay from Toronto
Lindsay from Toronto
2 reviews Toronto, ON
0/10

Across Canada Move

We have moved across country 3 times and this was the WORST experience we have ever had.
I started getting quotes for across Canada moves back in April 2015 for an anticipated move date between May 15th-31st. My husband's company was relocating us from Toronto to Calgary. We received about 20 quotes from various movers. Since the company was paying for our move, cost was not the most important aspect to book a mover. The date was the most important as we received our house on June 15th and wanted to move in once we got it.
After speaking with a few companies, I got a great connection with Michelle from Landmark VanLines. She was helpful, answered all my questions a and called me back with any questions she needed to find the answer for. She said to secure the June 5th truck leaving Toronto I needed to put a deposit down for $100. I did some review searches and they came back positive so I put the deposit down in April 30,2015. We booked a full pack and move and the men who arrived on May 29th were great. Very professional and careful with our belongings. They were in time and even competed early. I was thrilled. I made the full payment of $3333.43 on June 4th so the truck could leave on the 5th. I got an email in June 5th stating the the truck was full and our stuff would be leaving Toronto on the 10th of June. I was disappointed and called the movers right away. I was told "not to worry," the truck will leave a few days late but it will still arrive on the 12-15th as planned. I called again on the 12th and was told my stuff will arrive the end of the week (19th) and when I asked for clarification, he said Saturday or Sunday (20th-21st) We extend our hotel stay ($1000 later) and got ready to move into our house on the 21st. I asked someone to call me back and got no call. I emailed and recorded nothing. I sent an email through the BBB and got nothing. I finally called again and am told the end of the month! This is the 4th date change. I ask to speak to a manager and I speak with a guy name Jeff. He explains that since this was a consolidation move they couldn't guarantee a date. He said June 27th -30th. He suggested I buy an air mattress to sleep on. The kids can sleep in the floor.
When the dates came and went, my husband called on the 30th and was told Friday July 2nd. They did not know where "on the route" the truck was and could hope for it to be delivered soon.
I finally reached out to another moving company to see if they can pick up our stuff and he was blown away by this story. He has been in the moving industry for 20 years and cannot believe that it has been over 5 weeks from pick up in Toronto. He said 14 days at the most to get it hear. He asked me for more details so he could find out where our stuff was. When our stuff FINALLY arrived, it came in a shipping container and not a moving truck at all. This "van line" service was nothing but trouble and I would not recommend them to anyone. Do you research, check with the BBB (D- by the way) and spend your money somewhere else.

Approximate cost of services:
$3,400.00
What could this company do to improve their services?
I understand that issues arrive and that no everything goes as planned. But they never called or explained anything. I got different answers from every person I talked to (If i talked to anyone) Returning emails and phone calls is called Customer Service.
Any advice to offer fellow homeowners facing a similar project?
Avoid them!!!
2 of 2 people found this review helpful.
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Donna Gow from Winnipeg
Donna Gow from Winnipeg
1 review Winnipeg, MB
1/10

moving wpg to lumby BC

I hired this company to move my son from Wpg to Lumby. They quoted me $1400 and charged us $3400 would not unload until pmt was released on c/card. Was 7 days late, stuff missing, broken. DONOT HIRE THIS COMPANY you will be dissapointed! I will be going to court to get my money back!! Never return calls and put you to voice mail once they know it is you calling again. Save your hard earned money to pay someone trust worthy which ISN'T this company. They use same old excuse with everyone when late "truck broke down" They over charge their weights and this was confirmed by scale company when I called them!
Rating 1/10 is too much credit as far as i am concerned!!

Approximate cost of services:
$3,400.00
What could this company do to improve their services?
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Private User
1 review Pakenham, ON
1/10

move

Interesting feed back from past customers. Ill be sure to write my opinion when my move is done. I do have to mention that I have had some issues but the very first contact person I had, Courtney W. from the TO office was amazing...she deserves alot of credit...i give her personnaly 8 stars. The rest...i will give my overall review once all is done. Thanks Courtney W.

Review has 1 previous version
Approximate cost of services:
$8,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Landmark Van Lines

Landmark Van Lines is a leading moving company offering full relocation services and logistic solutions. We pride ourselves on offering reliable and punctual moving services for homes and businesses across the Canada and the United States. Whether you are moving next door, or to the other end of the country, ...
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