The area manager gives an estimate on the content, but they sent a truck that cannot take all the furniture and had to leave some furniture behind. Aggressive and impolite driver who treats people with no respect and lack of professionalism. Many pieces of furniture arrive broken and useless missing parts. Kitchen supplies and glass arrive totally broken although it had 'FRAGILE' on it . Their response: They not responsible for anything they did not pack themselves and do not replace what is broken although I bought insurance. The manager does not say any such thing when she was over for the estimate. The "customer" is always at fault as customer must have bought extra furniture than what was initially seen by manager which is not true. Customer did not pack properly, customer and team had a conflict of personality, etc... after many calls and arguments, they sent someone to fix some of the furniture but the rest is till scratched, chipped, wobbly, etc... Will never use this company ever again. Their employees treat the customer as if they were not saying a word of truth. I had a couple of months dealing with them and trying to get things right, but was not successful. They hire aggressive people to respond to complaints and if you do not agree, they say take it of leave as we will close the file
- Approximate cost of services:
- $2,300.00