Bad customer service for Wayfair agent shipment
Ordered merchandise through Wayfair.ca.
The order took five days to reach AMJ Campbell's dock from the US, after which AMJ was supposed to contact me to arrange a final delivery time. No one even called me for another two days despite my leaving two voicemail messages with AMJ's 'Wayfair Customer Service' department.
Once AMJ finally called me, the rep confirmed that it was too late for the shipment to be sent that day (Wednesday), their truck was already full for Friday, and they couldn't deliver on the following Monday. So they offered me delivery a full week later (next Wednesday). The rep advised that AMJ would try to arrange another truck for Friday since they had many deliveries spilling over into the following week and would call me back.
It is now Friday. No one has called back and literally no one is answering at the 'Wayfair Customer Service' number or at the main number for the company.
Pathetic customer service. A delivery that takes five days to make it from the US to Toronto should not take an additional nine days to make it the last mile to the customer.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello,
On behalf of our Home Delivery team, we would just like to apologize for the lack of communication with you in regards to your order. We do try our best to return all phone calls. If you have yet to schedule your delivery, feel free to provide your name, phone number and order number and we will ensure we get in touch with you asap to look further into your situation. You are also welcome to contact the following individual: Krystal Duz, 905-670-7111 ext. 3488 for a prompt response.
Thank you for writing us, it always helps to get a customer perspective.