This company has been to my house 6 times now to fix the same issue over and over again. It has now been 4 months since my initial service call, and my fridge still isn't repaired. I called several times to ask to speak to a manager to help resolve my issue, and management refuses to speak with me. They won't tell me who the manager is, and when I have asked to have the manager call me, the receptionist calls me back to tell me the manager won't call me and there is nothing more they will do. I have paid them to repair the fridge, and I am still stuck with the same issue. I wouldn't trust a company whose management doesn't want to resolve a customer complaint. RED FLAG!!!
- Approximate cost of services:
- $300.00
- Company Response
Dear sir/madam,
Thank you for bringing this issue to my attention and for the opportunity for our manager to go over the issues. I sincerely regret that it had to get to that point as that is obviously not how we typically operate. Rather than just relying on the technician to resolve your concerns - which obviously did not happen - I should have got involved personally sooner. Unfortunately, our staff made a poor decision on your repairs to use a subcontractor/technician as our normal techs were out of that area, but it is clear that they did not meet our high-quality standards and as a result we will be correcting the deficiencies with our regular techs and not work with that other contractors moving forward. There is no excuse at all for the issues experienced on your work and rest assured this has been resolved by getting rid of some of our contractors and an office staff. I hope that I can restore some of your trust and confidence, by showing you the quality that you deserved by providing a no charge service trip for any other appliance repair in future.
Thank you,
Y2K Management
Ps: please quote: “Y2KHomstarsnctrip” if you may decide to give us a chance to prove our quality service.