One Tech came first time didn't figure out and made scratch on the new hard wood floor.. Next came after week didn't figure out and now they want another Tech opinion so two tech came and still didn't figure out. Order parts so many time and made appointment hour time and no one showed up.again today no one showed up or return call my new kitchen aid fridge under warranty is still not working since 3 months. This guy sucks. Never ever buy kitchen aid and call this guy for repair weather it's under warranty or not .
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear sir/madam,
Thank you for bringing this issue to my attention and for the opportunity for our manager to go over the issues. I sincerely regret that it had to get to that point as that is obviously not how we typically operate. Rather than just relying on the technician to resolve your concerns - which obviously did not happen - I should have got involved personally sooner. Unfortunately, our staff made a poor decision on your repairs to use a subcontractor/technician as our normal techs were out of that area, but it is clear that they did not meet our high-quality standards and as a result we will be correcting the deficiencies with our regular techs and not work with that other contractors moving forward. There is no excuse at all for the issues experienced on your work and rest assured this has been resolved by getting rid of some of our contractors and an office staff. I hope that I can restore some of your trust and confidence, by showing you the quality that you deserved by providing a no charge service trip for any other appliance repair in future.
Thank you,
Y2K Management
Ps: please quote: “Y2KHomstarsnctrip” if you may decide to give us a chance to prove our quality service.