Appliance Tech Y2 K Inc.

If I had the ability to rate this company a 0 I would, unfortunately I cannot.

I first reached out to this company in December, 2020. I just needed the oven itself repaired as the stove-top worked just fine. I had the tech come out fairly quickly which gave me good faith in the company. The part was ordered and I thought it was going to be fast tracked. How wrong I was.

The next time the tech was to come out and install the part the tech never showed up. I had to take the day off work. I reached out the following day and they scheduled a new time (they didn't even contact me about it, I had to contact them). The tech then came and realized they ordered the wrong part for the oven. So I had to wait another few weeks. They then get the "correct" part for the oven so I schedule another booking for it. The tech once again DOESN'T SHOW UP. I again have to reach out to them to get him to come again. They then come and the part they install doesn't fix the issue. They then tell me it's "another" part that is needed to fix it. At this point in time it's February 2021. They then "order" then part.

Skip forward to May 2021. Up to this point I asked for a update every week and just heard from them "We'll update you soon with the part when we get it". To remind you once again, this is 3 months. 3 months of zero indication of when the part is going to come. I then FINALLY after much frustration hear from their Account Manager. Magically all the sudden they have the part! Wow, what a shock. Earlier in the month I decided to reach out to another company to fix the issue and they had the part and would be here in the same week (how odd).

All in all, I was told I was going to get a refund for the part they installed I never got that refund and after today they ensured me I wouldn't be.

So to review here:
- Tech didn't show up 2 times (having to miss work)
- Incorrect part was ordered
- No response for 3 months on the "new part".
- They magically have it after I vent my frustration.

I'm now out roughly $500 or so from this company. I would avoid at ALL costs. Can't believe they'd managed to stay in business this long. Absolute joke.