Direct Energy has been avoiding replacing my water heater for about 8 months now. They keep sending out reps to do minor patch-style repairs to it, and I keep having problems. Occasionally they will blame the problem on bad plumbing in the house. I hired a plumber to take a look at the problem and after an hour at the house and a $200 bill he determined that it was really Direct Energy's problem.
I also hate the fact that they use a 4 hour window in order to do their repairs - they should be able to offer a window that is half that long.
I hope Direct Energy can get its act together because to my knowledge I don't have an alternative water heater supplier.
- Approximate cost of services:
- $31.99
- Company Response
Michael - I'm so sorry to hear of your experience. If you'd like me to have someone look into this further for you please email me at: CanadaHomeServices@directenergy.com and I'll be glad to help. - Amy.