True Flame Gas Repair Services Ltd.

It was a great experience dealing with True Flame. It started with my initial contact (text), in which I received a response back within minutes. They gave a time frame of when they would arrive - which they did. As other reviewers have said, they used their own blanket to put down on the floor. They kept their work area clean and organized. They fixed the fireplace, cleaned it all up and now it works and looks better then it did before! They also explained details about the fireplace and what to watch out for. Overall, highly satisfied and would not hesitate in recommending True Flame to everyone. I will in fact call them again in the fall to do a service on my other fireplace!

The cost that I paid for included diagnostics, cleaning, new thermostat, service call and taxes.

Great experience from initial contact to completion. Jeff was prompt, quick and his prices were very fair. He fixed the problem with my gas fireplace and cleaned it and it working better then it ever has, and looks brand new. He took me through the whole process and showed me some tricks for keeping my fireplace running in the future. Would definitely use again for any gas relating issues

I had an older fireplace that wouldn't work. After multiple technicians coming in and out of my home all of them recommended to just replace the unit. I decided to give Trueflame a shot after a reccomendation from a friend. Jeff came in and assessed the problem and advised me that a simple inexpensive part would be the solution ( under $200 verses a $3000 fireplace). 2 years later and it still turns on, on the first light.

I recommend this company to anyone that needs servicing on there fire place unit. I was really impressed how professional and clean they were. I will definitely call them back in the future.

Very professional, friendly, knowledgeable and informative. The blower fan on my fireplace has gone bad and they were able to distinctly identify the correct blower fan model for the fireplace base on brand. Did a very well job of clean the fireplace, repairing the fan and quality check all the safety. Would definitely call again for service and would recommend to anyone in need of a fireplace service. The service charge & hourly rate is rather pricey, but considering it's my first time getting a fireplace repair/clean it might be the ball park I don't know. All in all I am satisfied with the work done.

Excellent service from a trusted source, I've used True Flame for the past 2 years and have been extremely satisfied with their work and service standards. I would definitely recommend them to anyone looking for gas fireplace maintenance or other work.

The technician, Jeff, was helpful, on time and very knowledgeable. He was efficient and kept the area around the fireplace clean as he proceeded to correct the problem. He also took the time to answer questions we had regarding our furnace (not fireplace!!). We will definitely call this company again.