True Flame Gas Repair Services Ltd.

Jeff did a fabulous job cleaning our gas fireplace. He gave us several options related to our faulty switch and explained all thoroughly. Gave us advise on insulation and repainting ugly brass. He disabled our BBQ gas line that had been installed incorrectly by previous owner. Wish we had called him sooner! Fireplace is as good as new!

Jeff came out to our place, he arrived as scheduled and started the repair on our older gas fireplace ( the unit was cutting out and pilot light would go out). Jeff started by doing a thorough cleaning of the machine , he cleaned our air intake. Everything appears to be working well. He stated that if it cuts out again it likely needs a new pilot light assembly and he will come out and fix it, no service call fee, just the labour rate ( during the 30 day warranty period)

Thanks Jeff all went well.

Reached out to Jeff to look at our pool heater that had an issue starting.
He acknowledged the issue right away, repaired the heater at a good price and advised us of other concerns since our heater is 10 yrs old.

Highly recommend! A true professional and great customer service.

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There was a faint smell of gas odour in the pool shed, so I called Jeff at True Flame Gas Repair after reading many great reviews here & I'm glad I did! He promptly scheduled a service call, inspected and repaired the gas leak due to a loose pipe connection. He also serviced the pool heater and answered all of my questions. Very satisfied! Thank you!

Hired True Flame to take a look at both our fireplace and pool heater as both were in need of service, couldn't be any happier.
Jeff took care of both and explained everything he was doing and answered alllllll my questions!

I will and already have recommended this company to others. 10/10 is legit.

Great experience, felt well taken care of when it came to the repair. I would definitely go with Jeff again for any future concerns.

Jeff was fantastic! First of all he arrived exactly on time and after asking what I needed and explaining the plan he got to work quickly. He cleaned and checked everything and installed a new remote switch and showed me how to use it. He also patiently showed me how to adjust the fan and where the emergency shut off valve is, just in case. He checked the outside gas line and gave me safety tips/homework as well. My fireplace looks great and I am much more confident troubleshooting and feel perfectly safe. Thanks so much Jeff!

Jeff was straight forward in his quote, patiently answered questions, arrived on time once scheduled, diagnosed the issue efficiently, provided his recommendation with rationale, again patiently answered my questions, and then he went beyond by researching and providing another (lower-cost) option to satisfy me! He implemented the work and provided his written diagnosis/work/invoice.

I would certainly recommend Jeff to others, as well as work with him again myself.

Jeff was fantastic. He replied quickly to my request and was able to come within a resonable time frame. He came out, identified the issue, explained everything and was able to repair the unit right away. He was also able to install a remote control on the unit to make operation even easier! The gas fireplace is working better than ever after his service call. I will not hesitate to call Jeff again, should the need arise in the future.

Working with Jeff was very easy. He had very good communication leading up the appointment. He was professional and knowledgeable -he diagnosed the problem very quickly, recommended a practical fix for my ancient fireplace, and got it working again. It looks great!