Lucky Granite Ltd.

We got new bathroom countertops from Lucky Granite. Vanessa was initially lovely to deal with. We got a great price on a remnant slab. The quartz was cut to perfection and the installers did a great job.

I am unfortunately not able to give a good review due to the included plumbing service. The “plumber showed up, walked into the house without introducing himself and went to work. It took him almost 3 hours to install 2 faucets. Before he left, I mentioned that one of the handles was crooked and he said it came that way, which was not the case. Within 5 minutes of him leaving, I checked underneath the sink and 3/4 of the water lines were leaking. Upon further examination, the faucet wasn’t lined up and there was a gap behind it. I phoned Vanessa and said I didn’t want him to come back because he was grossly incompetent. She started yelling at me on the phone saying it wasn’t fair that I not pay him for his work and had to let him in to try to fix the job. Since he seemed to not have any idea of what he was doing, and was very obviously not a licensed plumber, we declined to let him back in and to avoid being yelled at some more, agreed to pay 2/3 of the plumbing cost. When we brought in a real plumber a few days later, this is what was wrong:
The faucet did not line up and showed a gap in behind
The handle was crooked.
3/4 of the water lines were leaking heavily
The drain was also leaking
One of the fittings was a whole size too big so a piece of plastic was inserted to try to make it fit
Old lines were used without 11 year old washers being replaced.
It took our licensed plumber 2 hours to fix the botched plumbing job.

Unfortunately I would not recommend Lucky Granite because of how this issue was handled, and most DEFINITELY not the plumbing through them. If you use Lucky Granite, hire your own licensed plumber to do it right.