- Approximate cost of services:
- $50,000.00
- Company Response
Thank you so much for the great review Mary! It was a pleasure dealing with you and I am glad you are happy with your new kitchen. It really does look great.
Davin Samson
Thank you so much for the great review Mary! It was a pleasure dealing with you and I am glad you are happy with your new kitchen. It really does look great.
Davin Samson
Thank you Lisa for the wonderful review. I'm glad I could help your parents.
Thank you Lina for the great review. It was a pleasure dealing with you and I hope you enjoy your new deck, solarium and storage area.
Thank you so much for the great review! It was a pleasure working with you both and I am glad you are so happy with your new home.
Thank you Jill for the kind review. It was a pleasure working with you.
Dear Natalie Martin
Samson Homes takes great pride in doing quality work and making our customers happy. The work we performed for you was excellent and we feel your review is not accurate or fair. We had no written contract. The job was done on a cost plus basis. I never promised to complete the job by your expected date. I told you we could most likely meet your timeline and we would do our best, but it was with the condition that another company would be installing your railings. Also, you were responsible for staining all the cedar decking before it was to be installed.
When you decided that the quotes provided by railing companies were too expensive you asked us to complete the work. You must realize that by increasing our scope of work it also increases the timeline for completion. Adding railings and staining added well over a week to the timeline.
We worked very hard to try to complete this project by your date so you could host a baby shower but the fact is it there was too much work be done with not enough time. On the Friday when we left you were no where to be found and could not be reached on your phone. It is true that the railings were not finished and you could clearly see that. Blaming us for us near accident is hardly fair.
As a result of not finishing your project by your expected date you decided to not pay thousands of dollars we had owing. I feel this was an excuse to get out of paying what was owed. If you felt our rates were too high then that is your right but pay what is owing and we would not come back to do more work.
Your claim that the deck was leaking "everywhere" I find hard to believe as we have built dozens of decks like the one we built for you and we have never had any of them leak. As well, it's a covered deck so it receives very little rain. If in fact it leaked and you paid your bill in full we would have gladly returned to repair any deficient work that was performed by us.
The fellow you claimed we hired "off the street" was a qualified carpenter and came to your address looking for work because he got the list of projects from the district when the permit was granted. I hired him to speed up the process so we could hopefully meet your deadline.
Overall your review is completely unfair and I question your truthfulness regarding the details. As a result of our experience with you we no longer work on a cost plus basis, all our jobs are with a written contract. The fact you posted this review 3 years after the fact leads me to believe you are being malicious. I suppose I should have been more careful after finding out you had a falling out with your previous contractor who renovated the interior of your home.
As for the complexity of your project being beyond our capabilities, we have built and renovated many homes that would make your project pale in comparison.
We have many pictures showing the quality projects we perform. They can be viewed at Samson homes.biz.
Davin Samson
Thank you for the great review David. I'm glad you're so happy with your new bathroom. Cheers!
Thank you for the review Quinn. I look forward to working with you again soon on your next project.
Thanks Don for the great review! Let me know when you're ready to start your next project.
Thank you Taylor for the great review