Stay away from this company - we lost thousands of dollars
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Ann. I'm sorry you feel this way after we have explained this to you multiple times. You sent us blueprints asking for a quote on your new roof, not your existing roof, and as per the plans, we quoted on the roof sections that stated they would be new sections. Unfortunately, the slate products you ordered are not a low-cost product and you added double the sqft. The material is a special-order product, as discussed when you initially ordered, there was NO possibility of a refund as the manufacturer requires pre-payment to go into production for your special-order product, and because you asked for a refund when the product was already produced, our hands were tied. After you called our supplier and impersonated yourself as an AllPro employee, we ended the discussion, delivered the material you paid for to your jobsite and cut ties. We wish you the best of luck with your rest of your project.