Appliance Canada Professional Sales And Service

I contacted Steve from Appliance Canada Pro. My fridge stopped producing cold air. After speaking with the technician for several minutes he was able to diagnosed the issue and knew what part was required. Within 24hours the fridge was repaired. they were Fast, Professional, and Knowledgeable. I will not hesitate to use them again.

The technician showed up promptly to my home to inspect a non-functioning dual fuel (electric and gas) Kitchenaid range. This is an expensive ($11,000 new) unit that stopped working after a self-clean cycle. The technician reported that it needed a new control board which would take 3-5 days to acquire. I paid extra to expedite the order and yet the technician only showed up on the 11th day after his initial visit. At this point, I was out of town, but my tenant agreed to help. She reported to me that the technician was using brute force with a hammer to access the delicate control board area which has sensitive circuitry and gas lines. The technician left the house without demonstrating that he had fixed the oven and proceeded to invoice me for the repair job, in fact threatening to take me to collections if I didn't pay. The conversations back and forth are too long to put here, but I refused to have them come back into my home and hired a large reputable contractor who, after inspecting the work of Appliance Canada Professional, had to 'Red Tag' my oven as there was imminent danger of a gas explosion. I had to have both the gas and electricity shut off. When I contacted Appliance Canada Professional, they refused to provide their TSSA license number to me and refused to agree to have the range repaired by a licensed Kitchenaid technician. At this point, I am taking them to Small Claims Court. Any other dissatisfied customers are welcome to contact me at darryl.reiter@gmail.com and I will help file your claim.

This company may put your family at risk with shoddy work.

DO NOT HIRE THIS COMPANY! I REALIZED TOO LATE THAT THEY ARE FLY-BY-NIGHT. I CALLED FOR A WASHING MACHINE REPAIR FOR A RENTAL UNIT. I WAS TOLD BY TONY THAT HE COULD FIX IT FOR $278 AND IT WOULD LAST ANOTHER 5 YEARS….JUST NEEDED NEW VALVE AND DRIVE BELT. INVOICE CAME TO $378. FINE. I PAID THE BILL. TENANT CALLED ME A COUPLE OF HOURS LATER TO REPORT WASHER STILL WASN’T WORKING PROPERLY. TONY CAME BACK AND SAID IT NOW NEEDED A NEW PULLY FOR WASHER TRANSMISSION. FINE. PAID THE INVOICE FOR THE EXTRA PART. TENANT CALLED ME AN HOUR LATER TO REPORT THAT SHE ATTEMPTED TO WASH A LOAD OF LAUNDRY BUT WASHER WAS VIBRATING LOUDLY AND THERE WAS A BURNING SMELL. APPARENTLY TONY CAME BACK A FEW HOURS LATER WITH ANOTHER TECH…THEY ARGUED AND LEFT. I CALLED NEXT DAY TO FIND OUT THE STATUS….LEFT MESSAGE. NO ONE REPLIED. GOT IN TOUCH WITH TONY A COUPLE DAYS LATER. HE THEN TOLD ME THAT THE WASHER NEEDED A NEW TRANSMISSION AND THE PART IS TOO COSTLY TO REPLACE. I TOLD HIM TO REMOVE THE PARTS HE INSTALLED AND REFUND ME THE $400 THEY HAD CHARGED ME. HE SAID IT WAS MY FAULT/TENANT’S FAULT FOR NOT PROPERLY COMMUNICATING WHAT THE PROBLEM WITH THE WASHER WAS IN THE FIRST PLACE. COMPANY HAS REFUSED TO REFUND ME $400 MONEY AND I"M NOW STUCK WITH DEAD WASHING MACHINE. THIS COMPANY HAS VERY SLEEZY BUSINESS PRACTICES. DO NOT HIRE THEM.

Appliance Canada Professional Sales and Service
Our Dismal Dishwasher Repair Experience

We called this company around Sept 5, 2017 to fix our 6-year-old dishwasher. The motor was noisy, the dishes weren’t getting clean and the door switch was not working as it should.
Blair and a trainee showed up to investigate and determined that they needed to replace the above-mentioned parts and would have to order them from Toronto. They would arrive the next morning, so we booked an appointment for 5 pm. Around 4:30, someone called to say they were running behind, and could they re-schedule for 11 am the following day. I said, “Sure, no problem.”

Come 10:30 the next morning, someone called to say they were running behind again and could they re-schedule for 1 pm. Again, no problem.
Blair and his colleague showed up after lunch and right away it was obvious that they didn’t have the proper door switch. They proceeded to replace the motor and pump assembly, and while they were working on that, I fiddled with the door switch and managed to fix its problem, so it was re-installed. They ran a dishwasher cycle for a few minutes, saw no sign of leakage, and replaced the dishwasher in the cabinet.
When it came time to settle the bill, Blair refused to grant me full credit for the door switch, saying that I owed him some more money for labour. When I asked him what their labour charge rate was, he said they charged a flat rate for a service call. Silly me, I didn’t insist on a full credit and we settled on a $37 amount instead of the actual price of around $60. When is a flat rate for a service call not a flat rate? Blair’s last words to me were “If you have any problems, please give us a call.”
It was several days later when we noticed that the dishwasher was leaking, seemingly in the area where they had replaced the parts, so we called for a follow-up visit. Blair and his colleague came two days later, and said that the screws for the motor/pump assembly were too long, (how could that be?) so they added some washers to tighten things up. Blair said that they tested the system 3 times without seeing any leaks, and replaced the dishwasher in the cabinet.
As we were loading the dishwasher for the next load, we noticed that every time we opened the door fully to load the bottom rack, it knocked the kick plate off its position. (it’s held in place with magnets for easy access to the bottom face plate of the dishwasher.) This was something new. It means that they didn’t get the front dishwasher feet re-set to their former height. Then when we attempted to start the load, we noticed that the water was shut off, which raised the question “Was it shut off when they checked for leaks?” That would explain why they didn’t find any. When we ran the load, we noticed that the dishwasher was still leaking as before, so we called for another appointment. One was made for two days later. No one showed up or called to re-schedule, so I phoned again to ask what was going on. I spoke with a lady who told me that Blair was on a job in Mississauga, (when he should have been at our place!) When I tried to re-schedule over the upcoming weekend, she said that their only qualified technician was off for the weekend and no one else could do the job.
During the following two weeks, two more appointments were scheduled, and missed, with no notice. Four voice messages went unanswered, and when I did manage to connect with a person, at different times I spoke with Sarah, Tony and Steve, who all promised they would investigate and call back, and not one of them ever did.
While we understand that sometimes things go awry, we expect any problems to be fixed in an effective and prompt manner. There is no excuse for the treatment we have received with a problem that Appliance Canada Professional Sales and Service technicians caused in the first place and now refuse to resolve.

We paid 587.60 for parts, service charge and taxes.

I called the Company and they diagnosed the issue over the phone and advised I needed a water valve replaced, I then had them come and check and replace. The error code came up again when I called several times after they were to reset sensor and did not and now will not come to finish the repair...

Initially my fridge wasn't freezing anymore, so I looked on kijiji and found these guys. I called them in and they diagnosed the problem right away. Apparently my fridge had a defrosting problem and they had to replace control board and a thermostat sensor. They were very professional and even gave me a discount for being a first time customer. Fridge has been good ever since. I highly recommend them to anyone looking for a professional repairman

Friendly and responsive, they came on same day to fix a broken pump on a washer. They had to return the following day to finish the job as the part needed to be ordered. A $40 deposit cheque was left which was to be deducted from work when done. The next day after the job was done (well it would seem), I paid in full, in cash as agreed (+ extra, because they didn't have change!) but forgot to ask to rip the check, only to realize after fact that they had also cashed the deposit check the day after the job was done!
I asked repeatedly to send a refund, which was promised to me many times but never done in over a month! A $200 job essentially cost me $250 (incl deposit and 'tip/extra' for lack of change). What I first accepted as an honest mistake is now simply unprofessional and theft!
Very unfortunate to have to deal with dishonest people on such small things but now it's making me wonder if the parts supposedly genuine were genuine at all!

This company is totally unprofessional and unqualified to change a light bulb. I had them come in to replace the broken shock on my washer and it took them forever to finish. Then afterwards they did not check to see if it was working properly and left the job. The next day I called to ask them to come back and fix the problem and they avoided me for days before finally coming back. At that point they banged a wrench on the washer and thought it would perform some sort of miracle. Water started to run out and they blamed it on the AC which isn't even in the same area of the house. Had I been there for these 2 service calls, I would have tried to bribe these monkeys with some bananas to actually do some sort of actual work. After many more days of trying to contact the company, I was finally able to get in touch with them using another telephone. They said that they were sorry and that they would come back and fix the problem. Guess what? They didn't. All joking aside, this was a very mentally exhausting experience and I am left $380 in the hole. Now I have a washing machine that sounds like a plane engine is going off in my basement. They are an extremely unprofessional company with no integrity. Do not use them because you will get screwed.