Centennial Glass

Railings
Ottawa ON K1G 4L4
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91%(2 reviews)
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91%(2 reviews)
95%(33 reviews)
HomeStars
Railings
Centennial Glass
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68%

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Reviews for Centennial Glass

Average customer rating:
6.6 10 (17 reviews)

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Private User
Private User
Private User reviews Gloucester, ON
10/10

Mirros and Glass Showers for our new house

Our Designer used Centennial Glass, and we could not be happier with the results of our mirrors and custom glass showers in our master bedroom and secondary bedrooms for our children. We had excellent services, and very happy with the work.

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for sharing your experience with our company. We truly appreciate your business, and we're delighted to hear you're pleased with the final results. Kudos to you and your design team for including us on this wonderful project. All the best to you and your family, Your friends at Centennial Glass

Private User
Private User
Private User reviews Ottawa, ON
10/10

Custom Shower Installation

We had a custom glass shower installed in our home, and we cant say enough about the service and the end result. We are very happy with the result of our 4 piece shower. Allison and Kelly were both very helpful in the showroom, and Stephane did a great job installing the shower.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for taking time to share your experience with our company. We love custom showers, and the result never gets old for us, and a custom shower stands the test of time for many, many years. I know Allison, Kelly and Stephane will appreciate this feedback. It truly makes us smile when our customers are happy with the results. Your friends at Centennial Glass

Private User
Private User
2 reviews Ottawa, ON
10/10

Bathroom Shower

The staff at Centennial did a wonderful job on our custom shower glass enclosure. From design to install, the service was professional. I would have no trouble recommending them. My wife and I enjoy the shower and the look that makes our bathroom.

Approximate cost of services:
$8,000.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Custom bathroom mirror

I called Centennial Glass because of their high ratings. I have never given a poor review on a company before because mistakes do happen. Not in this case.
Facts: a custom ensuite mirror was ordered in May 2019. It was not a standard mirror & required special measuring. Four times I was advised to stay home for its delivery. Each time the measurement was incorrect and each time they assured me that the next time it would be right.
After the last failed delivery, in the first week of August, I advised the sales person, who was lovely, that I was not pleased that I had gone for 4 months with no bathroom mirror and no light that could be installed consequently. I was eventually passed along to the manager.
They had outsourced the beveling of the mirror and this is where many of the issues had occurred. I told them that there should be no charge for the mirror to Centennial glass from that out-sourcing company and that that credit should be passed along to me for my inconvenience. The manager told me that they would only be willing to commit to a price adjustment only after the mirror was installed. I asked if he would put that in writing to me and explain why an adjustment would only be done after the work was done. He would not.
It was at this point that I said that I did not see that anything was going to be any different moving forwards with them and that I would like to cancel the order. He said that they would be charging me (I forget the exact number) appx $500 (again...I am not sure of this number) as a minimal fee for installing a new crank on a window that I had them install. I had them look at the window one time when they were at the house. To make a long story short....they did adjust the price of the crank install to a more reasonable amount. But the point being that they had had a pre-prepared number all ready to give me...almost as a punishment for cancelling.
I asked them one last time if they were sure that they were sure that they wanted to go this route with the mirror install, knowing that I was so unhappy and so terribly inconvenienced. His parting words to me "If you think that we are going to grovel you are mistaken. We are not".
It should also be mentioned that as their scheduling manager deserves a ranking of below 0 star. His attitude, particularly towards women I would guess, was not acceptable.
I will never ever advise anyone to use this company.

Approximate cost of services:
$150.00
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Company Response

Hello Carole, Thanks for taking time to write this review, and also for providing your feedback. Know one on the team feels great when this level of frustration and disappointment occurs for one of our customers, so on behalf of the entire team at Centennial, we would like to apologize once again for your negative experience with us. I have spoken to all the members of the team, and they're all very sorry that the supplier we were working with had some issues fabricating the mirror to the correct specifications. I know how frustrating the delay must have been for you as our customer, and we also can understand that when situations like this happen, we all feel pretty deflated, and angry. No question, we can always work on improving our service delivery and communication to a higher standard. I don’t believe anyone on the team was trying to be disrespectful, but that was your experience, so everyone here on staff will own the feedback you provided. At the final point in the sales process, the Sales Manager, Alex, provided the most discount possible for the delays in our service, and could not provide the product and installation, without any cost. Carole, if you would like to reply anything further, please feel free to reach out off-line via our “complaint and service failure” option on our website under our forms. It goes directly to myself and the VP. Of Centennial to address customer complaints and we handle them immediately. We hope to earn back your trust again soon

Sam in Ottawa
Sam in Ottawa
2 reviews Ottawa, ON
10/10

Emergency glass door replacement

We had a break in at our business at 2AM; the perpetrator broke our storefront's glass door. The problem was that our store opened at 8AM.

I called Centennial and woke up the on-call technician, Claude, and he was on location within one hour. He quickly measured the door, went to the warehouse to create a custom (temporary) glass, came back to install it, and was done by approx. 7AM. He also helped with the clean up of the broken glass.

The temporary installation was great, and no one noticed that it was a replacement. The permanent glass came in a few weeks later and was promptly installed.

We don't know what we would have done without these guys! Great work, professional, prompt, and reasonably priced considering it was an emergency and at 2AM. Thanks Claude!

Approximate cost of services:
$1,500.00
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Private User
Private User
Private User reviews Ottawa, ON
1/10

Replace broken casement window with Euro tilt and turn

The service was awful. I paid them to come and repair the crank on the casement if repairable or advise me if it needed replacing. They charged a good amount to come fix it and the next day it was broken again. So I ordered an expensive custom tilt and turn window and they wouldn't apply the cost of the service call against the purchase of the new window even though they didn't fix the window. They finished the job poorly and now the window is leaking. They came to take a look and said they wouldn't do anything because the guy that came didn't bring any tools. They also said the window was fine it was the roof that was leaking. I was surprised as the roof was redone in 2014. Checked the roof and it is dry as a bone. Just a huge run around and is stil leaking in at the window sill

Approximate cost of services:
$2,000.00
1 of 2 people found this review helpful.
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Company Response

Hello,

This sounds very out of character to how we do things within our company. Our Window Installation team are all equipped with full service vehicles and tools.

I believe the easiest way to help you with your service complaint, is to provide me your name and or the WO# for the services we provided. I have asked a few of our sales people and they're not familiar with any of their customers having experienced this issue with any of their orders. We have only one window manufacturer that offers one type of tilt-turn window, so I want to make sure I have the right information to follow up on your service complaint.

My contact is info@centennialglass.com either myself or Tom Zoobkoff our VP will follow up with you directly.

Kerri McArthur Ext. 246 if you could either email me the details which will remain confidential or call me and leave your details on my phone Ext. that would give me a starting point to help resolve your customer service issue.

Thanks very much,
Kerri McArthur
613-738-9500 ext 246

AN
AN
4 reviews Ottawa, ON
10/10

Custom dog door installed in glass patio door

Centennial Glass did a fantastic job installing a dog door (ordered separately) into my sliding glass patio door. They were very quick in responding to our questions about whether such a service could be provided and they gave us a solid quote with all the expenses broken down. It wasn't cheap, but the job that they did was well worth it and much simpler than a competitor company that we also had in for an estimate.

We had two site visits from Centennial, the first to remove our door so they could replace the glass and put in the glass with the dog door, and then the second appointment a few days later to install it.

The staff that came out to our home both times were incredibly professional. Our glass door was difficult to remove due to the unusual frame but they didn't give up, and called in a more experienced veteran who showed up right away to try and figure out the problem.

Replacing the glass door was much simpler, but I appreciated that the staff stuck around afterward to try and help figure out how I could replace the lock keeper that I had misplaced. Ended up finding it shortly afterward but it was very nice of them to help out even after they had completed their part of the work.

The door itself works fantastic, they did a great job and we're very happy with the finished product.

Approximate cost of services:
$2,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Screen Door repair

Don't think of even calling these guys. They charge $325 just to come on site. NOT WORTH IT! Was just looking for someone to replace a screen door. What a joke.

Approximate cost of services:
$325.00
1 of 2 people found this review helpful.
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Ted in Stittsville
Ted in Stittsville
2 reviews Ottawa, ON
10/10

Replacement Glass

I was looking for an odd sized double pane argon filled replacement glass for a basement window that had lost it's seal. I sent an e-mail very early in the morning with the specifications and received a call from Peter shortly after the store had opened. He took my order and later that day confirmed the order and a delivery date. The window arrived as promised and fit perfectly. I was very impressed by the professionalism displayed for such a small purchase.

Approximate cost of services:
$100.00
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BettyAnn in Stittsville
BettyAnn in Stittsville
1 review Ottawa, ON
10/10

Glas Railing

We put in a full wood and glass railing system in our home and it was pretty seamless from start to finish. We used a high end railing contractor, and they use Centennial Glass for all their glass work.
The total price was about 23,000.00 but I don't know what the cost was for the glass portion, we went through our railing contractor.

The installers that came to install the glass did a great job and we found the people very tidy, clean looking, personable and obviously knew alot about what they're doing. We had a great experience with this company.

Betty Ann
Stittsville

Approximate cost of services:
$23,000.00
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