Metro Snow & Ice Management

Received an email by the owner asking to write a review. Here it goes....
I would have to say metro was the WORST organization I have dealt with. I went with them for snow removal service and was completely dissatisfied both years. Will never go back with them. I explained to them that I have health issues and cannot be stuck with a pile of snow in my driveway. Our street was missed more than once. They were always the last company to clear the driveways on our street by hrs. Sometimes well over 12 hrs. I would have to send multiple emails with very few replies and if I did get replies. The answer was the drivers are really busy and need breaks also the owner would send condescending or belittling responses. I beleive they took on to many contracts and worked the drivers too hard. They removed the driveway markers many days before the end of the contract. I can go on and on how frustrating this company is to deal with. Once they have your money they don't give a crap about you. Never answer their phones during snow days. Good luck if you plan on going with them. All I can say is for the two years was with them (last and the year before) it was a HORRIBLE HORRIBLE experience.

Very satisfied with the snow removal service provided by Metro snow and Ice for year 2017-18. They gave you timely notice of snow service and always came on time. Very good service!

I have had Metro Snow & Ice clear my snow for approximately 8 years and I have been satisfied with their work. I also appreciate their e-mails that inform me of what time they will come to clear all the snow.

They provide the worst snow clearing service coupled with the worst customer service I have ever experienced. Honestly I could not wait for last season to end so I could get ride of them.

Love this company. Second year signing up!! Love the constant updates and of course the winter jokes. Keep up the great job! Would highly recommend! Looking forward to 2019 Winter!

I have been with this company for a number of years now and I am a very satisfied customer. My driveway is clear when I need it, the company is easy to reach if there are any problems to resolve and the president of the company, Ken Dale, keeps us well informed with well researched and amusing emails. I would definitely recommend Metro Snow and Ice Management for snow removal.

I have renewed my snow removal contract several times because of the good service. My driveway was cleared early each snowfall and the city plows snow bank removed promptly after the city plow blocked my driveway, and not just once but every time.

On time, professional and friendly company. Regular email updates including weather predictions and jokes let you know they are on top of it. I especially like the automated emails that let you know they are on their way so you can let your 5 year old watch the action :)

Snow is removed early before work 99% of the time! And they come back really fast after the city plows the street so you don’t have to deal wth the snowbank.

The 2016/2017 seasons was our first year using Metro Snow Removal and my husband and I were very impressed with the services. Our driveway was always plowed during the overnight hours during a storm or before returning home from work depending on when the snowfall hit. It was a nice luxury to not have to worry about shoveling before or after work hours leaving us more time to have fun in the snow with the kids. Thanks Metro!