Metro Snow & Ice Management

Thank you for the excellent service this winter! I love receiving the updates and alerts - that is a very good improvement as it gives me an idea of when to expect the plow. I found that the plowing was done within the time frame that you gave. Very efficient. The company was also responsive when I had a specific request for my driveway and you got it done quickly. The guys who are tasked with the shoveling are always courteous and smiling when I see them, even though they look tired! If the company keeps up this level of service, I will definitely be renewing next winter.

Poor quality snow removal together with ineffective but ever apologetic office staff ensure not much happens during or after a snow storm. Save your money and invest in a good shovel.

Metro Snow and Ice started off the season as Appleseed. We had hired Appleseed for several years and were always happy with the service. In fact, they were the predominant snow removal company in our neighborhood. This year, they were taken over by Metro, and the service is atrocious! They don't show up, they show up way after the city plow has gone by, and way after other snow removal companies have cleared their clients laneways. It is impossible to reach them during a snow event - they outsourced their calls to a company in the US who didn't even know where Ottawa was - nevermind where my address was and how much snow had fallen. No one ever returned calls or emails, and the service was so unreliable that we just ended up shoveling ourselves so as to ensure we could get out for work etc. We have also spoken to many of our neighbours who were similarly displeased with Metro. None of them will be resigning a contract with Metro next year.
Finally, to add insult to injury, they sent out an email today advising clients that because 250cm of snow has now fallen, they will be charging us for any subsequent snow removal visits. 250cm may have fallen, but I'd be surprised if they removed anywhere near half of that.
Lots of companies out there do a much better job - Not recommended!

Horrible service since December. Did not even come to plow my driveway the last 2 snowfalls during the time we got 20 plus cm. Emailed and called numerous times. Got one email back saying they would be by but never showed up. Now they want to charge a surcharge for the rest of the season. How insulting. Will never use them and will be looking for someone else. My neighbors have had similar experiences

The company was doing good initially, responding to my emails and clearing my driveways on time.

I later got hit with a surcharge or opt out for the rest of the season.

For the price of $310 the service was good, wish they disclosed these hidden costs at the beginning of the contract so customers could have been more aware.

Anyway, the company has room for improvement. So I would advice the owner to look over these negative reviews, manage your costs at the beginning of the contract. Charge your clients $400 if you want to and later refund the client if needed. I think with a little management skill this company will flourish nicely.

So many problems. Did not show up for driveway cleaning 4 times and walkway cleaning 3 times. Had to do it myself. Lots of excuses. Broken equipment, new driver, sick driver. Communication is next to nothing. In the 70 years I have lived this is the first negative review I have ever written. I feel that strongly about this.

I've used Appleseed in the last 5 years with great happiness. This year it turned over to Metro Snow and Ice.
Any snow removal company is "not" perfect!
Metro Snow and Ice has been very good, as far as, I'm concerned this year. Anytime that I've emailed that I needed early morning service they came. Also any time there was a city snow plow dump they came....if not, I emailed and they responded! This has been a hard year with record snow +++++++++! And I'm a very picky individual!

Absolutely terrible service, used to be okay before this year. They come many many hours late if at all. Do a terrible job, slowly missing more and more of the driveway. Speed by very recklessly and unprofessionally and finish the driveway in about 10 seconds. I would never use this service again. Please do not touch this service with a ten foot poll.