Tornado Plumbing & Drains

We had our back water valve installed. Serghy and his team came on time, were friendly and tarped everything making sure everything was clean. He was also very patient in explaining everything. Will definitely recommend Tornado Plumbing and Drain!

Well done, staff so polite, easy to contact, approachable, organized. I’m sure I’ll recommend to my friends, relatives and colleagues

Quick to respond. Fair price. Awesome service, did a pre and post camera check to make sure everything is good. His team was professional and cleaned up very well afterwards.

Only thing I had to do myself is wait for hole to sink in more and patch it back with asphalt

I call Tornado Plumbing during weekend and Seighei came on Monday morning and gave me a very reasonable quote which l eccepted.
He came back early next day to do the job with the pump, valve and accessories, he is a pro, he knows exactly what to do and did a clean and marvelous job. He cleaned all garbage afterward. He is a friendly, trustworthy person, l will recommend him for any plumbing job without any hesitation. He ìs now my plumber for life.
Check out the pictures.

Sergi was very honest, knowledgeable and upfront when he came to quote the job. He answered all our questions patiently. They showed up on time and stayed to the early evening everyday. The crew worked hard and was very professional. Our home was left clean (of course lots of dust, which is expected) of any debris. He quoted 3-4 days, we hoped for 3 but it did take 4 days. Very happy with all the work and would definitely use this company again. We based our decision on all his good reviews on HomeStars. Glad we did!

My experience with Tornado Plumbing was absolutely exceptional. I called Sergey to assess the work required to have our old 1/2 water service line replaced and upgraded to 3/4 inch and new meter installed. Sergey arrived promptly and on time to quote and was very willing to explain all work required and answers questions that I had. I found his quote compared to others to be fair and he seemed to be more enthusiastic about completing this work compared to several other companies we had out. Sergey and his crew arrived on time, were kind and courteous and without a doubt work hard. The job was completed in one day and required significant digging in both the front and basement of the house. It's clear that Sergey and his crew care about their customers' experience and value a job well done. Once the job was complete the crew took the time to return my garden back to it's original state, cleaned all working areas and Sergey even stayed after the work was complete the go over everything and answer questions.

It's a not a big job but need careness.
very nice staff, calling before arrival for detail information to prepare for the job. take good care on the valve replacement.

Had an old water main line that needed to be replaced and was leaking everywhere. Serhiy squeezed us in after his normal schedule so we didn't have to wait. I've used plumbers from other companies but have not always had the best luck with getting an experienced one, and was very happy that he really knew his trade. I would definitely recommend this service to anyone needing an skilled plumber.

Sergiy and crew arrived on the morning of the scheduled start date and made quick work of the excavation process. Some parts were a bit tricky to get to (I.e. crawl space underneath sunroom) and challenging due to limited space as a result of permanent structures (staircase posts) they did not hesitate to dig this out by hand and meticulously avoided disrupting the integrity of the posts holding up these structures. In fact, a couple estimates that I obtained, felt charging almost double was warranted for the uniqueness of these areas. I liked that Sergiy did not make a kerfuffle about it and priced it the same per linear foot as the rest, he treated it as "no sweat" moment where all 4 other quotes made mention of it to various degrees. It was a large project with over 137 linear feet at a depth of approximately 5 feet and Tornado finished before the stated completion timeframe. As this house is an income property it was imperative to have a quick turnaround time to ensure the homeowner could get a renter in as quickly as possible and they accomplished just that. Sergiy clearly stands by his work with a 25 year guarantee and I wouldn't hesitate to use him again in the future however to improve his service I'd ask that he take note of areas where Tornado came up short for me:
1. Cigarette butts smoked by crew being properly disposed of - many found in gravel, soil, and lawn
2. All waste being properly disposed of - had to make run to the dumpster to dispose of very heavy disconnected iron drain pipes left on lawn after crew left jobsite and excess soil placed under stairs will need to be carted away
3. If shrubs are to be removed I would have liked them to attempt to save them if it could be done
4. If a stage in the process that was mentioned in the estimate is to be omitted due to circumstances then the customer should be informed immediately (I.e. opted not to use yellow jacket due to discovering large protrusions in stone foundation)
5. Following up with waste bin company to schedule pick up- it was left blocking garage door for one week whereby passers-by in the neighbourhood ended up throwing dog waste bags in and a few miscellaneous bags of trash items that the bin company just dumped beside the driveway before hauling the bin away
6. A confirmation email beforehand to indicate the scheduled start time and date. I agreed to use Toronado over text and wasn't completely convinced they would show the morning of but Sergiy is a man of his word. Nonetheless, it would've still been nice to have something in formal writing
7. Down spout (SW Corner) removed but was not replaced

These are not deal breakers for me but are the reasons I could not give a 5 star rating.

Serghey was wonderful. He was pleasant, knowledgeable and walked me through every step of the repair process. The pictures shown detail the work that was done- he cleaned out the sump pump pit which was filled with calcium deposits, cleaned out the pipes and replaced the pipes/valves which could not be cleaned. He was thorough and transparent throughout the process. I would highly recommend him and Tornado Plumbing.