Great cleaning but understand your quote
These guys did a great job. Laid down cloth and took of their shoes, very professional, curious and did a great walkthrough of the job.
They physically showed me the return air ducts, and also provided before and after photos, I would recommend for sure based on the work they did
However, and this is partly my fault, you need to understand your quote. Over the phone I asked for an all inclusive quote as I did a renovation, when they got here it was a slightly different story that cost me an additional $150+ tax
I didn't' know as a customer that the ducks going to the AC unit aren't considered as part of the original quote so it was an additional $89, then, the inside of the furnace as well, not covered in the original quote - $69
I had let them know I did a renovation, and the idea of having to clean my furnace never came up which is odd.
Anyhow, the job was great, I likely had to do a better job on knowing what I was getting.
- Approximate cost of services:
- $415.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks for your Review .....We appreciate your business and the effort to share your positive feedback and in regards for extra service furnace and A/C coil cleaning are always separated from duct cleaning that's why we always send confirmation massage to every individual customer that what service you are getting in duct cleaning and we already explain extra services on our website and most of the time it difficult to say you require furnace cleaning because without proper inspection no one can judge the inside condition of furnace... Thanks again for your positive feedback and suggestion for us..