Bad vendor and store manager (doesn't know their products)
Bad vendor and store manager (doesn't know their products). They are unable to admit their errors. I won't go there again and I told all my coworkers and friends to not put a foot in there.
Krikor "helped" me to get my new washing machine and my new dryer.
April 25th
* I asked for stacking appliances, so he showed me around, very kind, offered me a coffee and all
* I asked the difference between front and top load. And he said only the quantity of water needed ...
* I asked him if he would suggest me some brand and he told me Bosh ... the most expensive model
* I needed to go with what I read online, and went with Electrolux since they got good reviews
May 10th
* Got my appliances (really good delivery guys)
* I tried to stack them, but after looking at all the booklets and on the internet for a couple of hours to see how to do it, I saw that I was missing the stacking kit .... which Krikor didn't mention me
* And also he didn't mention that this was a model which was spitting out the humidity in the washing machine drain and the hot air ... in my appartment!
* And I'm stuck with a dryer in my kitchen
May 13th
* Called Krikor back beginning of the afternoon and left a message
* Need to call him again just before the store closes since he didn't call me back
* Told him about the stacking kit
* He told me that I didn't tell him that I wanted to stack them, even though he showed me the top load models that can only be stacked...
* Even if I would not have mentioned him that I wanted to stack them, a service professional would have asked the question
* The only thing he could do was to sell me the kit with a rebate of 3$...
May 15th
* Krikor call me back forgetting that we already talked May 13th
* I thought he changed his mind, but he was just lost
* Still not recognizing his errors
* He told me that if I was not happy to get my stacking kit with a 3$ rebate I could go to a competitor
May 16th
* I called client services
* Nancy answered me
* Really polite and professional
* The only thing she could do was a rebate of 18$
** But I had to give a deposit
** And I had to go pick it up! (Even if I already paid for the delivery of my appliances)
* She told that her and the store manager didn't know that the models needed a stacking kit, but still I had to make her admit that it was an error from their part ... even with that, she didn't have a better offer for me.
In conclusion, they say that they treat us like a member of their family ... I suppose they refer to Harry Potter living under the staircase in his uncle house. Words are not enough, you need to put actions behind them!
- Approximate cost of services:
- $2,500.00