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We really appreciate this great review!
-The Team at Standard Appliance
We really appreciate this great review!
-The Team at Standard Appliance
Thanks for the great review!
-The Team at Standard Appliance
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Thanks for the great review!
-The Team at Standard Appliance
Very satisfied with service call
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Thanks for the great review!
-The Team at Standard Appliance
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Thanks for the great review!
-The Team at Standard Appliance
Poor Communications, Techs don't seem to know how to diagnose untill you speak to Henry
the wall oven has a code for a touch pad issue. because the unit is a wall oven we have a disclaimer to sign for damage, just because we dont know about customers install. customer would not sign it.it is against company policy to work without a disclaimer signed.we have the right to refuse under workmans compensation. the first tech said it needs a pcb and a touch pad. customer would not pay us for the trip charge .at time of service so we left. the tech did not feel, comfortable about this customer and said he would not go back. we did not want to go back to this customer but he kept calling us for our service.he did not get the hint we did not want his businesss.eventually, we sent another tech and the customer again did not sign a damaage waiver, so he used the excuse to use the washroom and left.this customer leaves both tech feeling uncomfortable, he does not want to pay, he does not want to sign the damage waivers,and the tech has the right to refuse service from this customers abuse, and he does not want to leave us alone. there is something creepy about this customer and he can take his business someplace else.
as a factory authorized service centre, we must follow certain procedurers, regarding parts ,payments etc.and we cannot deviate from these best practices.
please take your business someplace else
thanks
hello, . its a $100,000 fine to tech and a $250,000 fine to the company if WE ADD FREON. you must first find the source of the problem. you have a sealed system problem, that repair will only fail again. they patched up the fridge . but they did not fix the problem, it will reoccur. as a factory authorized company ,we can and only go by what the manufacture recommends to us using there technical lines and using there parts, and there pricing. if the manufacture recommends us and not the other company, that means we perform to the manufactures level of expertise. , we would happily go back and show you the pressure reading and we could confirm with the tech line that we made the right diagnosis. who better to confirm our diagnosis that the manufacture of your fridge,we know fridges, that's why you called us first.
the manufacture has been closed down for covid.it just recently started up and running.as you can be well aware all the backlog of parts, e mails. phone calls are all backlogged.
when we finally got through, we had preordered some parts for the customer. when we called back to see where his parts were , the manufacture said there is no order and the parts order is missing. we have presently stopped taking requests from this manufacture, due to the backlog of parts , etc.
today we recieved a parts for a customer that we ordered parts in febuary, nine (9) months after the order was placed,this is to show how things are backed up at the manufacture.
unfortunately we cannot provide good customer service or the customer expects service to be done right away. but this cannot be done during these covid times.if he is willing to wait
we can proably help him but he is like every other customer we are at the mercy of the manufacturer.as time moves on, things are getting better, but there is certainly a backlog of calls.
thanks
