GARBAGE PRODUCT JUST HUSTLING MONEY DON’T WASTE YOUR TIME
We were pressured by their door to door sales people, were told no fee to cancel and to get it uninstalled call a local plumber to get it uninstalled and avoid 200 fee. Fast forward water sucks, not enough for our household..I called to cancel only to find out apparently all that bull they told me while here didn’t stick. I was locked into a contract for 5 years had to pay to buyout and they would come take the system away...when it came time to cancel I had to pay 400 for two systems, was told they would credit 30$ for the month they billed me..then was told no they would not and no one is coming to uninstall unless I pay an additional 300
- Approximate cost of services:
- $1,000.00
- Company Response
We are sorry to hear that you felt pressure as this is not how we wish to begin our relationship with our customers. During our verification call prior to installation, we do ask our customers if the representative has left the property. If the representative has not left the property, we do not proceed with the verification call or installation. We would like to speak with you to review your account and investigate why there is not enough water for your household. Please email us at purewater@homewater.com and provide us with the best contact telephone number along with your address so that we can locate your account. If you prefer to have us call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email, one of our Managers will contact you as soon as possible.