Salesman saying I could cancel anytime. Complete deception
Beware. This company allows the salesman to deceive and say whatever they want to gain your trust to buy their product. The salesman told me it was 3 years but was able to cancel anytime without penalty. After a couple years I called to cancel and they told me I was unable to unless I paid a huge penalty. I tried following up to only to keep getting the same answer. I would never have signed up for an 8 year contract. This is A company I will never recommend to anyone
- Approximate cost of services:
- $1,200.00
- Company Response
We are sorry to hear that you feel that you were deceived. We would not knowingly provide incorrect information to a customer and before every sale, we do conduct a verification call with every customer so that they have an opportunity to ask any questions or confirm any of the information that they have been given. We would like to have the opportunity to speak with you about any concerns that you may have. Please email us at purewater@homewater.com and provide us with the best contact telephone number along with your address so that we can locate your account. If you prefer to have us call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email, one of our Managers will contact you as soon as possible.