HomeWater

Our updated and new filters for our 4 stage whole house system cracked and leaked badly. We has about 1 inch water in our basement before we discovered it. As rhw system does not have emergency contact info on it like the hot water heater or furnace, I tried calling direct....unfortunately it was after "normal business hours" (friday st 530 pm) and had a computer inform me that I had to call back during normal business hours with no option for emergency service. We had turned the water a off and had to wait until Monday to contact someone. Sheldon received my angry call Monday morning about 905 am....3 adults and 3 dogs without water for 3 days will do that to a person. Sheldon was able to get us a tech to inspect and replace the cracked filter. The tech also instructed my husband how to by pass the system in case any future system failures occur ... hopefully not as we've had the system for approximately 15 years and this is the first time we've had an issue.

Spoke with Isaac and was able to update my account and set up pre-authorized payment. Was very patient with me as I completed the information required. Thank for your support!

Always receive great customer service when dealing with HomeWater.
Their phone support agents are outstanding as well as any technician they might send to your home or place of business. Just can't say enough about them!!!

The under-the-sink water system program I entered several use ago and was supposed to be upgraded in December 2022. It wasn't but I was being supplied filters for the new system which were not compatible with the system I was using. When I ran out of old filters in June, I notified your HomeWater but got the runaround until finally an appointment with a technician was organized for August 30 with just two days notice and no consultation with me. I had to cancel and I was back to square one. Yesterday, I phoned again to rebook and finally, I had a polite, courteous and professional representative. I now have an appointment and it appears as if I will see some action. If I judged the latest rep's performance, he would get a perfect score. However, my previous frustrating experiences with Home Water reduced you score in my mind dramatically.

Been there client for over a decade now. Very happy with services and products. Always helpful

Good to have this company they are very helpful and caring I'm happy with there services.
Absolutely satisfied customer.

Satisfied with the service and friendly customer service agent Abhishek on phone Tuesday September 3rd.

I had great experience with Sri. He helped me a lot. Overall provided one of the best customers service experience I have ever experienced.

Good to have this company they are very helpful and caring I'm happy with there services

Very satisfied with customer service. Agent was informative on giving me information that I needed.