Red Mile Moving Inc

DO NOT use this company. I spent over 4200 on my move (including 13 months storage) and I'm being ghosted by the owner. Issues include overcharging, damages, and missing items including my mattress. I am severely handicapped and left without one until resolved.

My property was pulled out of storage and delivered to my new home August 2, they were almost 5 hours late, no one answering the phone.

Items were damaged, furniture scratched, soft items with yellow water staining, boxes and bags torn or broken. The move in was just over and hour, they tried to charge me for 1 extra hour before arriving and after, $909, after quoting $650-825 over the phone. It took less time than he quoted.

My mattress and multiple other items were not delivered, but I was promised they saw them at the warehouse and we're going right back for them. The owner was on the phone directing his team to leave for the next job instead. I had the word of the man delivering. I was pushed to pay or the clock would keep ticking (and charging) until I did.

It is August 15th and no word from the owner or anyone else at Red Mile. My items have yet to be delivered, over charges for having to sort through my items that were mixed with another customers were not addressed. Additional time at the warehouse and at my house were charged.

Phone calls, emails, Facebook, Kijiji, Google, etc ads we're going up but no response to my requests for contact on any platform. I tried driving to all three addresses I found online, two only post codes, and could not find them. I now see he changes the address on each ad. I had requested the address when I sent my items to storage last year and was given an address that does not exist. He had assured me his storage was insured and now I doubt that.

I followed their terms and conditions and filed a complaint within 3 days, I still have no response 2 weeks later.

I am severely handicapped and they left me without a place to sleep, and I cannot afford to replace those items after being charged for their additional time and the move, I am on AISH.

I DO NOT recommend using them, and have filed official complaints with the BBB.

Red Mile Moving is a wonderful company, they pay attention to detail and take pride in their work. I’ve used them numerous times and highly recommend them if your moving. Very polite and professional.

Mason and his partner were so great! Super nice, friendly and upbeat guys. They packed everything really well and were extremely careful with our awkward townhouse staircase. We are in a temp location for now and have our things in storage but we plan on hiring them again 100% for the next move! Thanks guys!

I used Red Mile a few years ago and got terrific service. I've called them again to book my next move happening this month. Looking forward to another professionally handled move with no head aches. Gave them 8/10 as everyone has room to improve. They did a good job.

Great service. Highly professional. Very responsive to emails. Cost was way less then competitors. Service was great. They showed up on time, had all the proper equipment. They work fast and careful. Highly recommend.

Had to move house a few days ago and chose Red Mile as they have some great reviews. Pretty sure most of these reviews are bought. I havent experienced anything like any of the reviews below.

To start, they were late. Very unprofessional. Damaged our furniture while moving and refuse to take calls to rectify the issue. Going to head to the BBB now to see what they can do.

I don't recommend this company at all. Spend the time and research a better moving company. I'm regretting i did not do this.

super friendly group of guys who did an amazing job on my move. Cost was less then the estimate and was very reasonable and fair. No damages, small bill, no complaints at all. Great job.

Terrific experience. Very friendly movers and office staff. Very prompt to reply to my emails. Showed up on time and got my move done for way less then the estimate. Had all the proper equipment. Did a very good job. Definitely my new go-to for moving service.

I had to write to complement the MEN who came to our house to pack our items. All FOUR of them were very polite, professional and courteous at all times. They all worked long days without complaint and were focussed on their work while finding the extra energy jovial.
We found them to be a delight to be around and made our move SO easy for us. Please thank them all on our behalf it was a great way to lead to our new life in new house.

They were absolutely amazing to work with - they arrived early to our building and worked extremely quickly and carefully packing up our items and moving them to our new house. Thank you.