Red Mile Moving Inc

DO NOT use this company. I spent over 4200 on my move (including 13 months storage) and I'm being ghosted by the owner. Issues include overcharging, damages, and missing items including my mattress. I am severely handicapped and left without one until resolved.

My property was pulled out of storage and delivered to my new home August 2, they were almost 5 hours late, no one answering the phone.

Items were damaged, furniture scratched, soft items with yellow water staining, boxes and bags torn or broken. The move in was just over and hour, they tried to charge me for 1 extra hour before arriving and after, $909, after quoting $650-825 over the phone. It took less time than he quoted.

My mattress and multiple other items were not delivered, but I was promised they saw them at the warehouse and we're going right back for them. The owner was on the phone directing his team to leave for the next job instead. I had the word of the man delivering. I was pushed to pay or the clock would keep ticking (and charging) until I did.

It is August 15th and no word from the owner or anyone else at Red Mile. My items have yet to be delivered, over charges for having to sort through my items that were mixed with another customers were not addressed. Additional time at the warehouse and at my house were charged.

Phone calls, emails, Facebook, Kijiji, Google, etc ads we're going up but no response to my requests for contact on any platform. I tried driving to all three addresses I found online, two only post codes, and could not find them. I now see he changes the address on each ad. I had requested the address when I sent my items to storage last year and was given an address that does not exist. He had assured me his storage was insured and now I doubt that.

I followed their terms and conditions and filed a complaint within 3 days, I still have no response 2 weeks later.

I am severely handicapped and they left me without a place to sleep, and I cannot afford to replace those items after being charged for their additional time and the move, I am on AISH.

I DO NOT recommend using them, and have filed official complaints with the BBB.